Help Desk Executive

Overview

Help Desk Executive role within residential property management at Brightstone, handling resident complaints, service requests and related coordination for housing societies.

What you'll do

• Handle all resident complaints and log them with complete request details.
• Assign complaint tickets to staff.
• Maintain attendance of vendors and JLL staff.
• Check invoices.
• Monitor move-in and move-out of residents.
• Monitor interior workers.
• Issue vehicle passes to residents.
• Centralise all logs and requests, tagging each with a unique identity number and dispatching it to the appropriate department.
• Follow up on the progress of each request by coordinating with assignees and monitoring their response time.
• Track feedback and communicate with requestors to ensure closure of the task.
• Prepare daily and weekly reports on call status and monthly reports on recurring calls.
• Assist building engineers in conducting analyses.
• Contribute to the monthly management report for clients.
• Work closely with admin personnel in processing invoices.
• Work alongside engineering and facilities departments in handling contractors and developing operational procedures.
• Participate in health and safety reviews and identify potential risks.
• Participate in emergency evacuation procedures as needed.
• Perform other ad hoc tasks.

What you'll need

• Any Bachelor's degree.
• Two to four years' experience in facility or property management.
• An eye for detail and the ability to analyse qualitative and quantitative information and translate it into strategic deliverables.
• Great organisational and time management skills, good at meeting deadlines in a fast-paced environment and adapting to changing requirements.

Nice to have

• A working knowledge of any major vertical industry.

Details

• On-site, Bengaluru, KA.
• Scheduled weekly hours: 48.
• Reports to the property manager.