Customer Support Engineer

Overview

Bugcrowd is looking for a motivated Customer Support Engineer I to join its Bugcrowd Support team as the initial point of contact for Customers and Researchers on questions and issues about the Bugcrowd Security Knowledge Platform.

What you'll do

• Serve as the first point of contact for customer and researcher issues across tickets, email, and video channels, resolving standard L0–L2 technical questions.
• Identify and apply established workarounds for common issues while documenting repeatable solutions in the Knowledge Base.
• Assist in refining internal operational workflows and documentation to increase resolution efficiency.
• Work under the regular guidance of senior team members, proactively seeking feedback and coaching to develop technical skills and independence.

What you'll need

• 0–2 years of experience in a technical support, customer-facing, or technology-adjacent environment.
• Familiarity with command-line tools (e.g., Bash, SSH, grep).
• Foundational exposure to integrations such as Jira, SAML, APIs, or SSO/2FA.
• Strong written and verbal communication abilities with a focus on clear, professional documentation.
• A solutions-oriented approach with strong time management, composure under pressure, and a high sense of urgency.

Nice to have

• Demonstrated interest in cybersecurity concepts, vulnerability types, or ethical hacking.

Details

• Remote, work-from-home 100% of the time.
• Must be able to remain in a stationary position 50% of the time (sitting and/or standing).
• Must be able to carry and/or move a laptop as needed throughout the work day.
• Base pay range estimate: $59,520 - $74,400, may be eligible for a discretionary bonus or commission plan.
• Position has access to highly confidential, sensitive information; background checks will be conducted.