Customer Support Specialist - Intern

Overview

As a Customer Support Specialist Intern, you’ll own customer issue resolution and support customers through troubleshooting, communication, and escalation.

What you'll do

• Own customer issues and see them through to resolution.
• Diagnose, troubleshoot, and identify solutions to reported problems.
• Identify potential code bugs and escalate as needed.
• Maintain prompt, ongoing, and accurate communications with customers and 3rd party stakeholders.
• Participate in customer calls as needed and lead calls for issue resolution, education, or escalation.
• Expand internal and external knowledge base via technical notes and customer-facing articles.
• Gain comfort with database queries and review of data.

What you'll need

• BS degree in Information Systems, Computer Science, or equivalent experience.
• General understanding of software flow, execution, and development processes.
• Basic understanding of API and cloud technology, with basic database knowledge and monitoring/logging utilities helpful.
• Strong problem-solving skills.
• Excellent time management and multi-tasking skills.
• Excellent client-facing English written and verbal skills.
• SQL intermediate.

Details

• Internship duration: 6 months (7th Sep 2026 to 5th Mar 2027).
• Rotational shift with week-offs not necessarily on Saturday/Sunday.
• In-person commitment for all 5 days.