CX Product Operations Analyst

Overview

CX Product Operations Analyst is an individual contributor role that works cross-functionally to ensure a seamless customer experience between customer-facing teams and product/engineering.

What you'll do

• Triage and investigate technical and product issues using backend tools and data platforms like Datadog, FullStory, Amplitude, and Snowflake.
• Field feature requests, triage surfaced issues, and partner with engineers and product managers to identify, scope, and resolve bugs.
• Act as a liaison between product/engineering and customer-facing teams by communicating product updates and issue resolutions.
• Collect, quantify, and prioritize bugs and pain points for upcoming development sprints using SQL or other data analysis methods.
• Enhance product/engineering understanding of customer behavior and usage patterns.
• Champion the voice of the customer during new feature development, product launches, and user experience enhancements.

What you'll need

• 3+ years of experience in operational or analytical roles supporting product and technology teams.
• 1+ years of experience with JavaScript, Java, or SQL.
• Strong analytical mindset, technical aptitude, and business acumen with proactive ownership and problem-solving.
• Deep customer-centric mindset focused on shaping product and process decisions via user experience.
• Ability to navigate ambiguity and initiative in environments with limited structure.
• Excellent communication skills to tailor messaging to different stakeholder audiences.

Details

• Location: Bangalore, India.