Cyber Business Operations Manager (Remote)

Overview

Senior individual contributor role owning the operational backbone of the Office of the CISO, covering processes, reporting, stakeholder forums and information systems, and representing the office in senior leadership forums.

What you'll do

• Continuously improve the operating model and rhythm for the Office of the CISO, including planning cadences, prioritization frameworks, governance structures and communication mechanisms
• Prepare the CISO for Office of the CIO-level meetings by running and facilitating internal CISO-level meetings to ensure alignment, readiness and a clear point of view
• Identify friction in how the team plans and executes and introduce scalable solutions without waiting to be asked
• Serve as the primary operational point of contact for the Office of the CIO, managing all deliverables, deadlines and reporting requirements between the CISO organization and the broader Office of the CIO structure
• Represent the Office of the CISO in senior leadership forums when the Director is unavailable
• Support budget tracking, headcount planning and AOP inputs in partnership with the Director, including forecasting, actuals reconciliation and vendor spend management
• Own the full reporting lifecycle for the CISO organization, including OKRs, KPIs, KRIs, project and program status and health indicators, across the Office of the CIO, ELT and Board of Directors
• Produce and maintain weekly status updates in multiple formats tailored to different audiences
• Ensure all reporting is accurate, current and tells a coherent story
• Establish and enforce reporting standards across the program management team, including data quality, milestone hygiene and update cadence
• Build and maintain relationships across the CISO Senior Leadership Team and Office of the CIO
• Develop executive-level narratives, agendas and content for key forums including the Monthly Operating Review, Board of Directors deck and CISO Senior Leadership Team meetings
• Facilitate alignment across stakeholders who don't always agree, driving decisions forward without relying on formal authority
• Own and govern the operational toolset for the Office of the CISO, including WorkBoard, Asana, Jira and ServiceNow, ensuring adoption, data integrity and consistent use
• Actively apply AI tools to improve how the office operates and help the broader team build AI-enabled workflows
• Stay current on enterprise AI capabilities and bring practical recommendations for working smarter
• Own the operational management of the Crowd for Crowd program, including stakeholder communications, status tracking, milestone reporting and cadence management
• Serve as the reporting hub for project managers supporting Crowd for Crowd product adoption initiatives, aggregating status, surfacing risks and ensuring leadership has a current view of progress
• Maintain strong relationships with product, sales and event stakeholders to ensure the program delivers on its customer-facing commitments

What you'll need

• 10+ years of experience in program management, business operations or a related discipline, with a track record of building and improving processes in a fast-paced technology or cybersecurity environment
• Demonstrated ability to operate independently at the senior leadership level, bringing recommendations, driving decisions and representing a team without a manager in the room
• Experience developing executive-level content and narratives for Office of the CIO, ELT and Board-level audiences
• Strong working knowledge of enterprise program management and operational tools including WorkBoard, Asana, Jira and ServiceNow, and a track record of driving adoption and data integrity across a team
• Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes
• Exceptional written and verbal communication skills, with the ability to align stakeholders, facilitate difficult conversations and drive execution across teams and levels
• Experience supporting budget management, headcount planning and annual operating plan processes
• Sound judgment, strong attention to detail and a continuous improvement mindset; understands documentation as a norm

Nice to have

• Cybersecurity industry experience
• Ability to quickly develop fluency in cybersecurity concepts and organizational priorities (listed as required in the ad)
• Experience operating as the right hand to a senior executive
• Treating a recommendation as a deliverable, not a suggestion
• Comfort in Board of Directors prep sessions and cleaning up messy Asana boards
• Daily use of AI in work and showing others how to do the same
• Hands-on project and program management experience, including Agile methodologies
• Working knowledge of cybersecurity, speaking the language and holding your own among security professionals

Details

• Location: USA, remote-friendly
• Travel approximately four times per year for offsites, conferences and customer-facing engagements
• Base salary range for U.S. candidates: $125,000 - $180,000 per year, with eligibility for bonuses, equity grants and benefits