Data Scientist - Algorithms, Community Support

Overview

Work as a Data Scientist on the Community Support Data Science team, using advanced LLM/ML modeling to enable personalized, fair, and exceptional experiences for guests and hosts. Partner with engineering, product, design, operations, and analytics teams to shape AI-powered products, service experiences, and operational optimization strategies.

What you'll do

• Implement advanced techniques to automate the LLM evaluation process with high efficiency and quality.
• Scale high-quality synthetic dataset curation across various Community Support domains for training and evaluating LLMs.
• Build LLM/ML models to understand customer issues from diverse datasets and identify failure modes and opportunities for improvement.
• Build personalization models to offer differentiated experiences and maximize business impact.
• Identify high-impact business opportunities through data exploration and model prototyping, and translate business problems into scientific formulations.
• Analyze structured and unstructured data to uncover meaningful insights and craft actionable proposals that help shape strategy.
• Build and deploy production LLM/ML models that contribute to data-driven product launches, leveraging AI tools to enhance efficiency and impact.
• Build relationships with cross-functional partners across Product, Design, Engineering, Operations, and Analytics to drive collaboration and innovation.
• Communicate learnings to leaders and stakeholders in a clear, compelling manner that drives informed, data-driven decision-making.
• Think strategically about scaling and evolving data science capabilities within the domain, contributing to the long-term vision for how science drives platform outcomes.

What you'll need

• 2+ years of relevant industry experience, such as data/ML scientist, tech lead, or junior faculty.
• A Master’s degree or PhD in relevant fields.
• State-of-the-art knowledge of AI/ML models.
• Strong fluency in Python/R and SQL.
• Proven ability to communicate clearly and effectively to audiences of varying technical levels.
• Ability to translate complex findings and results into compelling narratives that drive impact.
• Excellent project management, communication, and collaboration skills.
• A product-oriented mindset, with the ability to apply conceptual and innovative thinking to develop and implement solutions that consider the user experience.

Nice to have

• Observation causal inference skill.

Details

• Location: Remote - USA; you must live in a state where Airbnb, Inc. has a registered entity.
• The position is US - Remote Eligible.
• The role may include occasional work at an Airbnb office or attendance at offsites, as agreed with your manager.