Data Specialist II

Overview

Serve as the Subject Matter Expert for TELD database processes, supporting team members, laboratories and stakeholders while providing operational and managerial support.

What you'll do

• Serve as the Subject Matter Expert (SME) for TELD database processes, providing guidance and support to team members, laboratories, and stakeholders.
• Monitor operational, quality, and productivity metrics; identify trends, risks, and opportunities for improvement, and provide regular reporting to management.
• Provide operational support to managers through workload planning, capacity assessments, resource coordination, and issue escalation management.
• Manage and prioritize individual and team workloads to ensure service levels, quality standards, and business deadlines are consistently met.
• Act as a key contact for global laboratories and remote sites, troubleshooting database-related issues and driving timely resolution.
• Support stakeholder engagement by coordinating database changes, gathering requirements, communicating impacts, and ensuring successful implementation.
• Lead and support continuous improvement initiatives that enhance efficiency, standardization, data quality, and customer experience.
• Provide training, mentoring, and onboarding support for new team members and contribute to knowledge sharing across the organization.
• Serve as backup to the TELD Database Services Coordinator and support critical operational activities during periods of absence or increased business demand.
• Collaborate across functional teams, laboratories, IT, Quality, and business stakeholders to support strategic initiatives and operational objectives.
• Support Quality Management activities by participating in audits, investigations, CAPA actions, process reviews, and implementation of quality improvement initiatives to ensure compliance and operational excellence.
• Support compliance with established policies, procedures (SOP/WI), quality standards, and training requirements while promoting a culture of accountability, quality, and continuous improvement.
• Perform any other duties as assigned by management based on business needs.
• Complete assigned training requirements and maintain an accurate, up-to-date training record.
• Review and adhere to applicable SOPs, work instructions, and quality processes.
• Ensure proper documentation and record retention to support business continuity and audit readiness.
• Work effectively in a team-oriented environment while demonstrating accountability and ownership.
• Contribute to a culture of quality, continuous improvement, and customer focus.

What you'll need

• Bachelor's Degree in Life Sciences.
• 8 or more years of experience in laboratory operations, clinical diagnostics, scientific data management, clinical databases, or a regulated environment.
• Experience supporting laboratory test setup, reference range management, test code maintenance, or laboratory information systems.
• Knowledge of laboratory methodologies, clinical laboratory terminology, and reference range management.
• Experience with data validation, quality review processes, and database administration activities.
• Knowledge of laboratory testing, clinical diagnostics, laboratory operations, or scientific data management.
• Proficiency in Microsoft Office applications, including Excel.
• SME ownership.
• Strong written, verbal, and stakeholder communication skills.
• Excellent analytical, problem-solving, and investigative abilities.
• Demonstrated leadership, organizational, and prioritization skills.
• Operational and managerial support.
• Workload and resource management.
• Training and mentoring.
• Quality management and CAPA.
• Metrics and reporting.
• Cross-functional leadership.
• Business continuity and backup coordination.
• Continuous improvement leadership.

Nice to have

• Master's Degree in Life Sciences.
• Previous experience providing training, mentoring, process leadership, or operational support is highly desirable.

Details

• Location: Yeshwantpur, Bengaluru, Karnataka, India.
• Work schedule: Rotating shift.