Data Specialist III

Overview

Labcorp is seeking a Data Manager III to manage client data management across study start-up, data transfer setup, and ongoing study maintenance.

What you'll do

• Engage client data management during study start-up, including creating protocol folders and documentation, adding protocol spreadsheet entries, reviewing the Statement of Work, and delivering start-up packets.
• Contact clients for initial study discussions and determine authors of Data Transfer Specifications (DTS), providing recommendations to optimize data quality and obtaining final client approval.
• Act as a data liaison between Data Management and other Labcorp departments and business units, including consulting Medical Affairs via a Med/Tech Affairs Request Form and collaborating with Project Management.
• Manage and resolve issues with Specimen Management and initiate data changes with the appropriate department, revising all non-compliant requests.
• Build and modify standard data transfer formats in compliance with client requests and internal and regulatory standards, including creating and quality checking test data and files.
• Deliver test files to clients, log them into the metrics tool, obtain client approval, and store auditable documentation.
• Provide ongoing client support, including creating global transmission instructions, scheduling data transfer frequency, addressing errors and client queries, participating in study meetings, and confirming study modifications.
• Maintain auditable documents and facilitate Data Management functions of end-to-end data lock processes.
• Support Clinical Data Management in client visits, audits, inspections, and bid defenses, collaborate with clients on new service requests, and support billing of services as needed.
• Attend corporate, departmental, and sponsor-related training to build Data Manager capabilities.
• Support peers by sharing technical knowledge and customer service skills and back them up as needed.
• Record data transfer activities and maintain protocol portfolios to track workload and productivity.
• Perform other duties as assigned.

What you'll need

• Bachelor's Degree in Science or equivalent education.

Nice to have

• 1 year of Customer Service experience.
• 3 or more years of experience in a relevant industry (Lab Data Manager or Programming experience, including client-facing experience).
• Well-polished, inclusive, and engaging written and verbal communication skills.
• Strong negotiation skills to facilitate, guide, influence, and produce a unified approach within a global, cross-functional environment.
• Ability to handle multiple tasks in a timely and professional manner under demanding conditions.
• Ability to use the standard Microsoft suite of software products.
• Conversant with databases and database terminology.
• Strong technical aptitude.
• Strong organizational, planning, and critical-thinking skills.

Details

• Location: Brigade Twin Towers, Yeshwanthpur, Bangalore, India.
• Rotational shifts: AM shift 5:30 AM – 2:30 PM; PM shift 2:00 PM – 11:00 PM; Night shift 7:00 PM – 4:00 AM.
• Performed in a general office setting, with sustained sitting in front of a monitor, multiple interruptions, and frequent priority adjustments.
• May be required to work overtime.
• May be remote.