Delivery Operations Manager

Overview

Operate the day-to-day delivery machinery of Amplified Squads for a Business Line, keeping the Delivery Intelligence Platform accurate and ensuring Engineering teams make decisions on trusted data. Paired with a Delivery Lead, you own the daily operating rhythm and automate manual parts of it.

What you'll do

• Stand up new squads (members, consultants, boards, filters, release versions and communication channels) and keep each tied to its goal and initiative.
• Route missing goals, initiatives and PRDs to the Delivery Lead with the specific gap named.
• Track each squad's lifecycle from formation to dissolution, and confirm or re-date every dissolution with stakeholders before the day.
• Maintain squad membership and allocation data as people join, rotate and roll off.
• Treat the Delivery Intelligence Platform as the single source of truth for the BL: complete, current and reconciled to Jira.
• Act on platform signals (stale epics, missing dates, slipping squads) before they reach a review.
• Test new platform capabilities and report edge cases with reproducible examples.
• Log recurring data gaps as rule, validation or automation candidates.
• Run daily release management: confirm planned deployments landed, validate components on the release ticket, and verify release notes with owners.
• Publish release announcements that engineering, product and client-facing teams can act on without follow-up.
• Keep release records traceable (what shipped, when and from which squad).
• Run daily checks on the work hierarchy: components, epic-to-goal links, past-due and approaching-due epics; drive date updates or closure with accountable owners to hold zero past-due epics.
• Field Jira workflow, field and board change requests; implement agreed ones and keep configuration consistent across squads.
• Set up and maintain recurring Product Line and BL syncs; coordinate ad-hoc initiative meetings.
• Publish decisions and minutes to Confluence and Slack promptly after each meeting.
• Recommend ceremonies to shorten or retire, using attendance and decisions taken as evidence.
• Gather and validate the quantitative layer for executive reporting, recurring delivery briefs and ad-hoc leadership requests, reconciling every number to source before the Delivery Lead adds narrative.
• Maintain playbooks, runbooks and FAQs explaining how squads, releases and tooling work.
• Onboard new squad members, engineers and consultants to the Amplified Squads model and tooling.
• Answer day-to-day process questions so teams spend their time building.
• Use the platform, Jira automation and AI assistants (Claude or equivalent) in daily work.
• Operate and tune AI delivery agents that run hygiene checks and summaries, and catch where their output is wrong.
• Keep a running list of manual tasks with frequency and time cost; automate or retire at least one per quarter.

What you'll need

• 2+ years in delivery operations, PMO, project coordination, release coordination or Jira administration in a technology company.
• Advanced Jira user: JQL, boards, quick filters, components, versions and bulk operations.
• Working knowledge of Jira automation rules.
• Fluent in Confluence and Slack as working tools.
• Detail-oriented, catching blank fields and wrong components on the first pass.
• Disciplined follow-up: chase owners persistently and politely, and close loops without escalating everything.
• Hands-on with AI tools in daily work, able to show an example.
• Clear writer: release notes, runbooks and announcements need no follow-up questions.

Nice to have

• Scripting (Python, Apps Script or SQL).
• Background in AdTech, HealthTech or data-intensive SaaS.

Details

• Location: Pune, India.
• Hybrid-friendly culture with flexible work options.