Desktop Support Engineer

JOB OVERVIEW

Seeking a Senior System Administrator with 5+ years of multi-site hospitality IT experience to own end-to-end infrastructure across all outlets — covering POS/PMS systems, cloud telephony, network security, SQL databases, Digitory, Cosec BioMatric, Tally vendor management, and team leadership. Reports directly to General Manager / Directors.

KEY RESPONSIBILITIES

• Lead IT infrastructure for multiple restaurant outlets
• Architect & maintain VPN/firewall-secured WAN/LAN networks
• Manage POS, PMS, IPTV, cloud telephony & EDC systems
• Oversee Active Directory, domain controllers & Windows Servers
• Administer SQL databases & cross-site POS configurations
• Manage Zoho/Exchange email platforms & migrations
• Lead vendor negotiations, SLAs & IT procurement
• Implement Preventive Maintenance Schedules for hardware/software
• Manage Disaster Recovery processes & daily backups
• Enforce IT Security Policies & conduct staff training
• Perform Root Cause Analysis on infrastructure incidents
• Drive IT projects: scope, budget, timelines & staffing
• Produce daily/weekly/monthly IT reports for management
• Maintain hardware/software asset & licence inventory
• Ensure IT Audit compliance per Standard Operating Procedures
• Mentor junior IT staff & coordinate support escalations

CORE SKILLS & COMPETENCIES

• IT Infrastructure Management
• Firewall & VPN Configuration
• Hospitality Systems (POS/PMS/IPTV)
• Windows & SQL Server Administration
• Cloud Telephony Setup & Management
• Network Design & Troubleshooting
• Active Directory & Domain Services
• Vendor Coordination & Procurement
• Disaster Recovery & Business Continuity
• Asset & Inventory Management
• Email Systems (Zoho/Exchange Migration)
• Team Leadership & Staff Training

PREREQUISITES

• 5+ years IT infrastructure management (hospitality preferred)
• Proven multi-site POS/PMS & cloud telephony experience
• Strong expertise in Active Directory, Windows Server & SQL
• Firewall, VPN & network security configuration
• Multi-vendor management & IT budget ownership
• Excellent communication & leadership skills
• Ability to work under pressure & manage concurrent projects