Digital Content Management Analyst

Overview

The Digital Content Management Representative creates, updates, publishes and maintains accurate digital content across websites, ecommerce platforms, apps and other digital channels, including SKU-related content.

What you'll do

• Receive and review digital content and SKU requests, validating briefs, product details, assets, approvals and timelines.
• Identify missing information, dependencies and priorities before processing, and ensure requests are complete, accurate and ready for content creation or publishing.
• Manage SKU and product content, ensuring product information is complete, accurate, consistent and available on digital platforms.
• Create, update, publish and maintain digital content across websites, ecommerce platforms, apps and other digital channels.
• Apply content quality assurance and data validation.
• Manage multiple requests and priorities against deadlines.
• Use data and insight to champion an informed view of customer needs.

What you'll need

• Any graduation.
• 3 to 5 years of experience.
• Good understanding of digital and ecommerce content.
• Experience working with CMS, ecommerce or product information systems.
• Experience managing SKU or product level information.
• Ability to work accurately with large volumes of content and product data.
• Strong Excel and data handling skills.
• Ability to follow defined processes and quality standards.
• Ability to identify content and data errors.
• Strong attention to detail.
• Good written communication skills.
• Good coordination and stakeholder management skills.
• Ability to manage deadlines and multiple requests.
• Customer and quality focused mindset.
• Experience of a high pressure, customer focused environment.
• Demonstrable management of tasks and activities through people.
• Experience within a multi channel environment and must be proficient with search engine optimisation rich content.
• Fully computer literate.
• Ability to build and maintain rapport and exceptional communication skills at all levels.
• Highly diligent with a good eye for syntax.
• Experience of influencing and negotiating with an array of challenging stakeholders.

Nice to have

• Basic HTML knowledge where required.
• Maintain category expertise which can be developed in role.
• Commercially aware and up to date with the multi channel retail landscape, using this knowledge to inform day to day and longer term decisions.

Details

• Location: Mumbai.