Digital Content Management Analyst

Overview

The Digital Content Management Representative creates, updates, publishes and maintains accurate digital content across websites, ecommerce platforms, apps and other digital channels, including SKU-related content.

What you'll do

• Create, update, publish and maintain accurate digital content across websites, ecommerce platforms, apps and other digital channels.
• Manage SKU-related content so product information is complete, accurate, consistent and available on digital platforms.
• Receive and review digital content and SKU requests, validating briefs, product details, assets, approvals and timelines.
• Identify missing information, dependencies and priorities before processing requests.
• Ensure requests are complete, accurate and ready for content creation or publishing.
• Manage tasks and activities through people in a high-pressure, customer-focused environment.
• Maintain category expertise and stay up to date with the multi-channel retail landscape to inform day-to-day and longer-term decisions.
• Use data and insight to champion an informed view of customer needs.

What you'll need

• Any graduation.
• 3 to 5 years of experience.
• Good understanding of digital and ecommerce content.
• Experience working with CMS, ecommerce or product information systems.
• Experience managing SKU or product-level information.
• Ability to work accurately with large volumes of content and product data.
• Strong Excel and data handling skills.
• Good written communication skills.
• Ability to follow defined processes and quality standards.
• Ability to manage deadlines and multiple requests.
• Ability to identify content and data errors.
• Good coordination and stakeholder management skills.
• Customer- and quality-focused mindset.
• Strong attention to detail.
• Fully computer literate.
• Ability to build and maintain rapport and exceptional communication skills at all levels.
• Highly diligent, with a good eye for syntax.
• Experience of influencing and negotiating with challenging stakeholders.
• Experience within a multi-channel environment and proficiency with search engine optimisation rich content.

Details

• Location: Mumbai.