Digital Lead Functional Engineer – Global Asset Management

Overview

Design, implement and continuously improve IT Asset Management capabilities on the ServiceNow platform, combining functional ITAM expertise with hands-on technical delivery across hardware, software, SaaS license and contract management.

What you'll do

• Design, implement, and optimize end-to-end asset lifecycle processes (request, procure, deploy, maintain, refresh, retire, dispose).
• Configure, implement, and support ServiceNow Asset Management capabilities, including Hardware Asset Management (HAM), Software Asset Management, SaaS License Management, Contract Management, and Discovery and CMDB integrations.
• Develop workflows, automations, reports, dashboards, and integrations.
• Ensure asset governance, compliance, audit readiness, and data quality.
• Partner with Procurement, Finance/FinOps, and vendors to optimize software licensing, subscriptions, and asset costs.
• Coordinate contract lifecycle activities, vendor relationships, and asset reporting.

What you'll need

• Bachelor's or Master's degree in Information Systems, Engineering, Computer Science, or related field.
• 10 to 15 years of Enterprise Service Management or ServiceNow solutions experience.
• Minimum 5 years working with Asset Management processes.
• Extensive experience designing IT Asset Management processes within global organisations.
• Experience with software licensing and compliance management.
• Experience with hardware procurement and lifecycle management.
• Strong understanding of ServiceNow HAM, SAM, CMDB, Discovery, Service Catalog, Flow Designer and Integration Hub.
• Strong understanding of Contract and Vendor Management, IT Asset Management (ITAM), Software License Management and SaaS Subscription Management, and Asset Compliance.
• Strong understanding of reporting and data analytics using ServiceNow Performance Analytics, Excel, or Power BI.
• Strong understanding of the ITIL Framework, Asset Lifecycle Management, Procurement Processes, Vendor Management, Financial Operations (FinOps), Configuration Management (CMDB) and Contract Lifecycle Management.
• Stakeholder collaboration and relationship management, analytical and problem-solving skills, strong communication, commercial and licensing awareness, and a continuous improvement mindset.

Nice to have

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Implementation Specialist – HAM.
• ServiceNow Certified Implementation Specialist – SAM.
• ServiceNow Certified Application Developer (CAD).
• ITIL Foundation Certification.
• IAITAM certifications.
• FinOps Practitioner.

Details

• Location: Bangalore.