SNOW - Data Intelligence Product Owner

Overview

Leads GSK Technology's Hardware Asset Management (HAM) and Software Asset Management (SAM) practice, setting enterprise standards, controls, data-quality expectations and delivery discipline to maintain trusted asset and configuration information across an outsourced, multi-sourced ecosystem.

What you'll do

• Define and maintain the enterprise IT Asset and Configuration Management practice covering HAM and SAM, aligned to GSK standards, regulatory requirements and the Technology operating model.
• Input to policies and standards; set control objectives, lifecycle rules, data ownership and RACI expectations across internal teams, strategic partners, managed service providers and specialist suppliers.
• Establish reliable asset inventories, ownership, evidence and compliance reporting, including alignment between asset records and related Configuration Items.
• For SAM, assure entitlement, deployment and consumption data and support licence compliance, audit and optimisation decisions.
• Act as the senior functional authority for IT Asset and Configuration Management capabilities in ServiceNow, shaping requirements, backlog priorities, controls, data models and acceptance criteria with the platform team.
• Govern integrations with discovery, endpoint, cloud, procurement, identity, security and supplier data sources, including reconciliation, exception handling and authoritative-source decisions.
• Define dashboards and management information that make control performance, risk, data quality and remediation progress transparent.
• Partner with the Automation Acceleration team and relevant platform or engineering teams to identify and prioritise automation opportunities across discovery, normalisation, reconciliation, attestation, exception triage and reporting.
• Promote responsible use of AI-enabled analysis and productivity tools, with approved data use, security and compliance controls, human review and auditable outcomes.

What you'll need

• Degree in IT, Computer Science, Engineering, Business Information Systems or related field, or equivalent experience.
• ITIL Foundation certification.
• Significant experience leading IT Asset and Software Asset or a related practice in a large, complex organisation.
• Proven experience setting or inputting to standards, controls and governance for HAM and SAM, not just administering records.
• Experience assuring outcomes in outsourced and multi-sourced environments.
• Hands-on functional experience of ServiceNow HAM/SAM, integrations and reporting.
• Understanding of CMDB CI classes and data models for effective leadership of HAM/SAM.
• Experience supporting software compliance/audits with Procurement, Commercial and Finance stakeholders.
• Experience in a regulated global enterprise, ideally pharma, life sciences or healthcare, including leading audit readiness and response.
• Strong governance design, policy writing and process documentation capability.
• Analytical mindset, able to define metrics and prioritise remediation.
• Strong influencing skills, securing action from teams that don't report to the role.
• Commercial awareness to support licensing and asset decisions while owners retain contract and supplier accountability.
• Ability to translate technical and licensing detail into clear risk and decision language for senior stakeholders.
• Makes proportionate, risk-based decisions across a federated technology estate.
• Committed to responsible automation and AI adoption with human oversight.

Nice to have

• ITIL Managing Professional, IT/Software Asset Management or ServiceNow certification.
• Asset-management certification.

Details

• Location: Bengaluru Luxor North Tower.