Digital Product Manager (3)

Overview

Digital Product Manager responsible for defining and delivering digital product strategy and vision for customer digital experiences, using data-driven prioritization and continuous measurement.

What you'll do

• Use data to prioritize building the right digital product to maximize results for end users and internal partners.
• Measure and optimize digital experiences to support self-service and human-assisted customer interactions.
• Develop and communicate a digital product vision, including future-state user journey and customer experience role.
• Align the digital product vision with enabling teams to create an integrated delivery roadmap.
• Drive delivery by managing the roadmap through an agile delivery lifecycle and Discovery.
• Define and track a north star metric (NSM) and use leading indicators to manage performance and execution.

What you'll need

• Digital product management experience (specified under Basic Qualifications).
• Ability to plan and design solutions using business metrics, KPIs, and design systems.
• Customer centricity to implement strategies ensuring positive experiences at every touchpoint.
• Knowledge of technical aspects of software products, including ability to design, configure, and integrate.
• Knowledge of risk assessment and control processes, tools, and techniques.

Details

• Location: Chennai, India.