Digital Product Manager

Overview

Own the day-to-day product lifecycle for Planisware at Amgen, connecting user needs, business priorities, and technology delivery to improve product adoption, platform performance, and measurable business outcomes. The role serves as the operational liaison among the state-side Business Product Owner, platform users, business stakeholders, and development teams.

What you'll do

• Manage and prioritize the Planisware team backlog in alignment with direction established by the Enterprise Business Platform Owner / Business Owner.
• Support the Business Product Owner in translating business needs, user feedback, and processing requirements into clear features, user stories, acceptance criteria, and delivery-ready work.
• Clarify requirements, make day-to-day scope trade-offs within approved priorities, and keep the delivery team focused on the highest-value work.
• Coordinate roadmap execution, release planning, demonstrations, stakeholder feedback loops, and status reporting.
• Coordinate platform configuration, testing, defect remediation, change control, release readiness, deployment support, and post-release stabilization with technical teams.
• Monitor support trends, data quality concerns, platform usage, and recurring issues; coordinate corrective and preventive actions.
• Support Planisware capabilities for project timelines, portfolio information, algorithm-driven resource forecasting, reporting, and integrations.
• Facilitate sprint planning, daily stand-ups, backlog refinement, sprint reviews, retrospectives, and Program Increment or quarterly planning activities.
• Coach the team on Scrum, flow, quality, transparency, self-management, and continuous improvement practices.
• Identify and remove impediments; coordinate dependencies, risks, and delivery issues across business, product, platform, and partner teams.
• Use delivery measures such as sprint goal attainment, cycle time, throughput, spillover, and impediment trends to improve team execution and predictability, not to evaluate individual performance.
• Create an environment of trust, accountability, constructive challenge, and continuous learning.
• Liaise between business owners, users, and development teams to streamline product development and maintain shared understanding of priorities and requirements.
• Gather and analyze user feedback and voice-of-customer input; identify support needs and convert validated insights into backlog items or process improvements.
• Coordinate user onboarding, demonstrations, training, communications, job aids, and knowledge articles.
• Support users in understanding Planisware functionality, data standards, reporting outputs, and resource-forecasting processes.
• Partner with adjacent KAI platform teams to align capabilities, technologies, dependencies, and user experiences.
• Ensure product delivery and administration follow applicable Amgen policies, quality requirements, documentation standards, and established governance processes.
• Maintain traceability from business need through requirement, testing, approval, release, and operational support.
• Escalate material business-priority, risk, scope, or investment decisions to the Enterprise Business Platform Owner / Business Owner.
• Capture lessons learned and embed improvements in delivery and support practices.

What you'll need

• Master's or Bachelor's degree with 10-14 years of product, program, project, business systems, or platform experience.
• Demonstrated experience leading cross-functional product, platform, project, or program delivery and directing work across contributors with different areas of expertise.
• Demonstrated experience managing a product or system backlog from intake through prioritization, build, testing, release, and sustainment.
• Demonstrated experience facilitating Agile ceremonies and improving delivery flow, transparency, predictability, and team effectiveness.
• Demonstrated experience administering or supporting an enterprise business application, including issue resolution, documentation, release support, and user enablement.
• Demonstrated experience communicating risks, dependencies, trade-offs, status, and decisions to business and technical stakeholders.
• Demonstrated record of solving ambiguous operational or digital-product problems using data, structured analysis, stakeholder input, and sound judgment.

Nice to have

• Experience administering, configuring, supporting, or managing Planisware or a comparable project and portfolio management platform.
• Experience serving as a Product Owner, Product Manager, Scrum Master, Business Systems Analyst, or platform administrator in an Agile product environment.
• Working knowledge of project portfolio management, integrated timelines, resource forecasting, capacity planning, reporting, and data-quality practices.
• Experience translating business processes into requirements, user stories, acceptance criteria, test scenarios, and release plans.
• Experience facilitating Scrum and Kanban practices and using Jira, Confluence, Azure DevOps, or comparable delivery tools.
• Certified Scrum Master, SAFe Scrum Master, Product Owner / Product Manager, PMI-ACP, or comparable Agile certification.
• Experience coordinating user acceptance testing, release readiness, change management, training, and production support.
• Experience in biotechnology, pharmaceutical, healthcare, manufacturing, R&D, or another regulated environment.
• Strong written and verbal communication, facilitation, conflict-resolution, stakeholder-management, and influencing skills.
• Ability to manage multiple priorities, operate effectively with incomplete information, and maintain delivery focus in a matrixed environment.