Digital Product Manager

Overview

Digital Product Manager role defining and delivering the strategy and vision for digital experiences at U.S. Bank.

What you'll do

• Take a data-driven approach to prioritize building the right thing, maximizing results for end users and internal business partners.
• Measure and optimize digital experiences that support seamless self-service and human-assisted customer interactions.
• Advocate for reusability of capabilities to drive cost-effective scale and speed to market.
• Leverage market and competitive insights, customer needs, and internal business priorities to establish a digital product vision.
• Define a best-in-class, future-state user experience journey and the role of experience in delivering competitive differentiation.
• Align the digital product vision across enabling functions to establish an integrated delivery roadmap.
• Regularly re-evaluate priorities during planning to optimize capacity against user and business value creation.
• Use OKRs (Objectives and Key Results) to drive roadmap priorities.
• Integrate digital products, platforms and capabilities to drive business value through an enhanced user experience.
• Advocate for the reusability and modernization of digital platforms and capabilities across the enterprise to improve speed to market, operational efficiency, and risk/compliance adherence.
• Drive digital product development by actively managing the roadmap through the agile delivery lifecycle.
• Use Discovery to evaluate the best, most valuable ideas with a customer-centric skillset.
• Enable the cross-channel strategy (e.g., web, mobile, voice, in person) by delivering integrated digital solutions that drive adoption, engagement and growth across digital and human customer interactions.
• Identify initial and ongoing digital product-market fit by partnering with cross-functional teams on research briefs, personas, story maps, prototyping, product chartering, and experience mapping.
• Develop a north star metric (NSM) to connect business outcomes to customer value and unify the team and stakeholders against a singular goal.
• Continuously measure actual results against the target NSM to manage performance and drive progress against product vision and strategy.
• Use the NSM and leading indicators to optimize execution and keep teams focused on the highest value work.

What you'll need

• Digital Product Management experience.

Nice to have

• Expertise on the critical interdependencies among product model system elements that help and hinder performance; ability to plan and design solutions that synchronize resources to achieve business results using business metrics, key performance indicators, design systems, service blueprints, and reusability.
• Ability to anticipate shifting market priorities and internal and external customer needs in a manner that consistently adds value.
• Strong customer centricity to implement strategies and techniques that ensure customers have a positive experience with the organization's products and services at every touch point.
• Knowledge of technical aspects of software products; ability to design, configure and integrate technical aspects of software products.
• Knowledge of processes, tools and techniques for assessing and controlling an organization's exposure to risks of various kinds; ability to apply risk management knowledge appropriately to diverse situations.
• Preferred skills: product P&L, product strategy, vision and planning, digital products and platforms, product discovery, product build and development, agile ways of working, channel alignment and management, adoption, customer experience research, insight and execution, go-to-market and sales channels, performance measurement and optimization, marketing and analytics.

Details

• Location: Chennai, India.