Dir. Professional Services Consulting

Overview

Director of WFM Implementation Services (India) to lead and scale delivery of complex Workforce Management SaaS solutions for global customers.

What you'll do

• Define and execute the India WFM implementation services strategy aligned with company priorities.
• Modernize delivery using standardized methods and scalable operating models with measurable improvement.
• Drive AI-enabled execution across requirements, configuration, testing, validation, reporting, documentation, risk sensing, and customer communications.
• Establish business outcomes at engagement start and track progress through go-live and stabilization.
• Own predictable delivery across implementation, enablement, transition to support, and post-go-live optimization.
• Lead, coach, and scale an India team and build capabilities across architecture, governance, advisory, analytics, and continuous improvement.

What you'll need

• 7+ years of senior leadership experience in SaaS delivery/implementation/professional services/enterprise services.
• Demonstrated success scaling implementation or professional services teams in India.
• Strong understanding of Human Capital Management and Workforce Management (UKG WFM or comparable SaaS preferred).
• Experience leading complex, multi-region implementations across SMB, mid-market, and enterprise segments.
• Proven ability to define and deliver customer value outcomes beyond go-live completion.
• Experience using AI, automation, analytics, and digital tools to improve efficiency and customer experience.
• Willingness and ability to travel as required and work flexibly across time zones.

Details

• Location: Pune, India.