Director, Account Management, Corporate

Overview

Lead a team of approximately 8-10 Account Managers to drive renewals, expand customer relationships and grow revenue for AlphaSense's corporate customers.

What you'll do

• Lead a team of Account Managers, helping them achieve and surpass renewal targets and uncover growth opportunities, working closely with Account Executives to close deals.
• Drive customer outcomes by improving renewal rates, reducing churn, and expanding revenue through deeper client relationships and product adoption.
• Manage revenue growth and forecasting, talent development, and shaping the customer narrative with data.
• Coach and mentor your team on call coaching, best practices, and accountability.
• Provide visibility into your team's performance to leadership.
• Recruit top talent to build your growing team.
• Collaborate with sales to drive successful growth outcomes.

What you'll need

• 7+ years of experience in sales, account management, or client success, with at least 3 years in people management
• Experience working seven-figure deals, strategic account servicing and renewal negotiations
• Strong aptitude for learning, particularly in a technical SaaS environment
• Experience operationalizing the customer journey
• Confident, consultative, and client-facing professional with a proactive personality
• Ability to thrive in a dynamic, entrepreneurial environment
• Strong rapport-building skills and a positive, energetic attitude
• Excellent oral, written, and presentation skills
• Great time management skills, even under pressure
• Willingness to travel as needed

Details

• Location: NYC or ET preferred, remote open
• Reports to: VP, Account Management
• Base compensation range: $167,000 - $193,000 USD
• May also be offered a performance-based bonus, equity, and a benefits program