Director, AI Transformation (US)

Overview

A customer-facing value and advisory role leading AI-powered content transformation engagements, owning the business outcomes each engagement is designed to deliver for enterprise brands and agencies.

What you'll do

• Engage with customer creative organizations to learn their brand system, production model, and the metrics leadership cares about.
• Communicate with executives through outcomes and insights rather than status updates, and with designers, editors, and creative directors in their own language.
• Define and prioritize high-impact use cases with stakeholders, build the value hypothesis, hold engagements accountable to it, and measure and communicate progress toward realized outcomes.
• Advise on deploying and scaling AI-powered creative pipelines across the end-to-end content supply chain, helping customers grow from one proven workflow to full production volume.
• Recognize and mitigate risks from ill-defined use cases, insufficient scale, and customer readiness gaps.
• Understand what creative teams care about and give honest guidance even when it is not what they want to hear.
• Facilitate workshops that help creative teams map their production flow to AI workflows.
• Bring in creative technology, engineering, product, and program specialists as needed.
• Keep cross-functional teams aligned and synthesize customer feedback for product teams.
• Train customer teams and transition ownership cleanly so value continues after the engagement ends.
• Map future-state AI-powered workflows to current-state processes and roles, and build a change-management plan.
• Drive solution adoption through enablement sessions, demos, and partnership with Customer Success and Enablement teams.

What you'll need

• A strong track record of owning business outcomes with enterprise customers, rather than simply completing tasks and moving on.
• Real instinct and confidence for building and sustaining trust with executives, including a willingness to reach out boldly rather than waiting to be looped in.
• A self-directed style that creates momentum proactively, leading from the front rather than participating passively.
• Concrete examples of past work that translated into measurable business impact for a client.
• Hands-on experience with creative production workflows or content supply chains, ideally gained at enterprise companies or agencies.
• Genuine, end-to-end understanding of how the content supply chain works, from strategy and planning through production, activation, and measurement.
• Enough comfort with technology and product to hold credible conversations about feasibility and capability.
• Experience working within an agile, pod-based software development lifecycle.
• Strong influence and facilitation skills, coordinating specialists and cross-functional teams without direct authority over them.
• Good judgment for knowing when a situation calls for bringing in deeper expertise rather than trying to solve it solo.

Nice to have

• A background in creative operations, digital asset production, or content supply-chain management.
• Hands-on experience in the Adobe ecosystem (Creative Cloud, Firefly, or GenStudio) or working knowledge of AI creative platforms such as ComfyUI, Runway, or Claude Design.
• Familiarity with specific creative workflows such as Assets at Scale, 3D, video, or product-asset production.
• Broader experience with AI-enabled workflow transformation in a creative or content-operations setting.

Details

• Location: London, England, United Kingdom; New York, New York, United States; or Remote.
• Willingness to travel within the US (10–20%).
• Compensation range: $145,000 - $200,000, spanning multiple levels, with the level matched to the candidate's experience.