Director of Enterprise AI Success.

Overview

Lead and develop a team of Enterprise AI Success Managers supporting Cresta's enterprise customers, driving adoption, retention, expansion and measurable business outcomes.

What you'll do

• Hire, coach and develop a world-class team of Enterprise AI Success Managers, and create the tools, training and career development they need.
• Guide the team in building trusted relationships with executive, operational and technical stakeholders, and ensure customers have clear success frameworks and measurable paths to value.
• Coach the team as they manage multiple complex enterprise accounts, driving adoption, value realization, renewals and expansion across the portfolio.
• Help the team move customers from AI ideas to real-world impact through usage, workflow change and measurable performance improvements on Cresta's platform.
• Ensure AI Success Managers develop deep product fluency and guide customers on product configuration, prompts, workflows, rules and new capabilities.
• Lead the team's strategy and execution around customer health, renewals, risk mitigation and expansion, partnering with Sales to deepen impact across accounts.
• Define, monitor and improve key success metrics, including adoption, time-to-value, customer health, Gross Renewal Rate and Net Dollar Retention.
• Partner with Sales, Product, Engineering, Marketing and Professional Services to ensure a seamless customer experience and accelerate customer outcomes.
• Bring customer insights, challenges and opportunities into the organization, and partner with Product and Engineering to influence priorities.

What you'll need

• Experience leading and developing Customer Success, Strategic Account Management, Consulting, or similarly customer-facing teams in a fast-paced SaaS, AI or technology environment.
• A strong track record of driving retention, expansion, adoption and measurable customer outcomes across enterprise accounts.
• Experience leading teams that manage a high-volume portfolio of complex enterprise customers, with the prioritization, grit and operational rigor required to deliver outcomes at scale.
• Ability to coach a team to connect technical capabilities and product usage to real business results, not just feature adoption.
• Comfort operating in a technical, AI-driven environment and ability to help a team build fluency in SaaS configuration, data analysis, AI tools and evolving product capabilities.
• Strategic and systematic thinking, with the ability to bring structure to ambiguity and translate insights into action.
• Exceptional executive communication skills and the ability to build trust with customers and internal stakeholders at every level.
• Highly data-driven, able to use performance metrics to identify risks, coach teams and improve customer outcomes.
• Thriving in a high-growth environment where the product, customer needs and best practices evolve quickly.
• Willingness to travel approximately 25% and work across time zones.

Details

• Location: United States (Remote).
• Base salary range: $180,000–$245,000, plus bonus and equity; actual base salary depends on experience, skill set, location and applicable local minimum-pay requirements.
• Travel: approximately 25%.
• Works across time zones.