Director, Corporate IT — Employee Experience & AI

Overview

Lead Rubrik's global Employee Experience function within Corporate IT, running today's end-user service organization at a high standard while redesigning it toward ticketless, AI-driven employee service.

What you'll do

• Own the global end-user service portfolio, including Tech Lounge, ticketing, email and Slack support channels, escalations, and reporting, delivered consistently across regions and time zones.
• Own endpoint device management and client systems engineering across Windows, macOS, and Linux, the VDI estate, and AV and conferencing technology, including room reliability and all-hands production.
• Own administration, governance, and adoption of enterprise AI tooling for employees.
• Hire, develop, and coach a globally distributed team of support staff and systems engineers across the US, India, and other locations, and grow site and functional leaders under you.
• Set one global service standard while respecting local needs: follow-the-sun coverage, consistent tooling and policy, shared knowledge, and a single escalation model across sites.
• Run IT service management to established practice (for example ITIL), own office-wide communications for incidents, outages, and changes, and keep a continual improvement focus across every technology area.
• Own the procurement forecast and vendor relationships for corporate and end-user IT globally, including India.
• Partner with Information Security on identity, endpoint, and access, and carry IT-managed systems through SOC 2, SOX, and PCI audits.
• Represent operations in cross-functional programs under the Global IT Strategy & Operations pillar, spanning Global Service Desk, IT Supply Chain, AVOps, and InfraOps.
• Own the global ticketless roadmap: a multi-year sequence with measurable, defensible milestones and a rollout across regions.
• Re-architect hire-to-retire as event-driven, so joiner, mover, and leaver events trigger provisioning, entitlements, device readiness, and access removal with no human in the loop.
• Build the organizational memory behind "My Digital Twin": a trustworthy graph of people, roles, entitlements, assets, policies, and history, with data quality sufficient for autonomous action.
• Deploy AI agents against the biggest sources of employee friction and redesign the service catalog around intent instead of forms, holding agents to resolution rather than deflection.
• Set guardrails for autonomous IT: identity-aware authorization for agents, least privilege, human approval where it matters, and audit trails.
• Move the measurement model from SLAs to experience outcomes, and redeploy the team as automation lands into automation engineering, knowledge ownership, and experience design.

What you'll need

• Experience leading corporate IT, end-user services, or workplace technology at global scale, including managing managers and senior technical staff in more than one region.
• A track record of running a demanding environment well while changing it.
• Fluency with AI and automation applied to operations: agents, workflow orchestration, integration across identity and ITSM systems, and retrieval over internal knowledge.
• Hands-on depth in endpoint device management and client systems engineering across Windows, macOS, and Linux, MDM platforms, VDI, and AV and conferencing across multiple sites.
• Depth in identity and access (Okta or equivalent), SaaS administration, and public cloud environments.
• Practical experience putting enterprise AI tools in employees' hands at scale, beyond pilots.
• Vendor management and procurement, plus IT technical program management with globally distributed teams.
• Executive presence and influence in a matrix organization, with the ability to develop senior leaders.
• Exposure to SOC 2, SOX, or PCI cycles, with security and compliance treated as design constraints.
• Demonstrated hands-on fluency with current generative AI tools, and the judgment to know where they help and where they don't.
• Experience with AI-powered digital employee experience management platforms and endpoint telemetry.
• Experience deploying AI assistants or agents inside a corporate stack of identity, MDM, ITSM, and collaboration tools, including where human-in-the-loop approval belongs.
• Experience automating the employee lifecycle end to end, with joiner, mover, and leaver events driving provisioning and access through agentic tooling.
• Experience running a service as a product measured on employee outcomes rather than ticket counts, with knowledge treated as a maintained asset.

Details

• Based onsite in Bangalore, as part of the onsite management team there; the mandate and roadmap are global.
• Team spans the US, India, and other regions.