Director, Global Partner Program Design & Scale

Overview

Lead the design, development, launch, and scaling of Zscaler's priority partner programs and go-to-market initiatives within the Channel and Alliances team, reporting to the global head of Partner Programs.

What you'll do

• Lead partner program design and development: translate growth opportunities and field needs into partner programs, offers, and repeatable sales plays.
• Own a focused portfolio from business case and design through pilot and launch, with clear outcomes, investment requirements, accountable owners, and decision gates.
• Evolve program architecture and partner experience: develop reusable frameworks for partner participation, benefits, commercial models, capabilities, and lifecycle journeys with global program and route-to-market owners.
• Align common standards with route-specific needs and clearly defined policy, process, and ownership boundaries.
• Orchestrate end-to-end launch readiness across Product, Pricing, Finance, Legal, Sales, Marketing, Partner Engineering, Services, Enablement, and Operations.
• Resolve design tradeoffs and dependencies across offers, economics, systems, reporting, communications, and enablement, while functional owners retain accountability for their deliverables and approvals.
• Build, manage, and develop the Regional Partner Programs team across Americas, EMEA, and APJ.
• Set priorities, launch standards, and adoption targets; coach regional leaders to localize approved programs, mobilize theater stakeholders, inspect execution, and escalate systemic blockers.
• Measure launch speed, adoption, partner readiness, field productivity, partner experience, and business contribution.
• Use pilot results and regional feedback to refine designs, reduce manual work and recurring exceptions, and transition proven programs to named steady-state owners with clear documentation and governance.

What you'll need

• 12+ years of experience in partner programs, partner ecosystems, go-to-market strategy, commercial strategy, business transformation, or a related operating role.
• Proven success designing, launching, and scaling complex partner programs across multiple regions, with measurable adoption and business outcomes.
• Strong understanding of multiple partner routes to market, such as reseller, distribution, MSSP, GSI, services, cloud, marketplace, or technology alliances, including partner economics and commercial models.
• Experience leading and developing teams while managing a portfolio of cross-functional programs, competing priorities, resource tradeoffs, and regional execution.
• Strong commercial judgment and executive communication, with the ability to translate ambiguous business requirements into practical program designs and drive decisions across functions without direct authority.

Nice to have

• Experience in cybersecurity, enterprise software, SaaS, cloud, or another complex global B2B technology environment.
• Demonstrated depth in global partner program architecture, partner experience and capability design, pricing and packaging, or partner-led services.
• A hands-on record of building reusable playbooks and scalable processes, using automation, performance data, and field feedback to reduce friction and sustain adoption after launch.

Details

• Location: Remote, California, USA.
• Reports to the global head of Partner Programs.
• Base pay range $200,000 to $250,000 USD, excluding commission, bonus, equity (if applicable) and benefits.