Director of Product Operations

Overview

Director of Product Operations at Deepgram owns the systems, cadences, and analysis that give product, engineering, program management, GTM, finance, and executive leadership a single trusted view of what is being built, when it ships, and what it is worth.

What you'll do

• Run the new product introduction (NPI) process end to end, including stage gates, entry and exit criteria, readiness checklists, and go/no-go decision forums
• Chair launch readiness reviews and hold cross-functional owners to gate criteria across engineering, security, support, pricing, legal, marketing, and sales enablement
• Coordinate beta and early access programs, including participant selection, feedback capture, and GA exit criteria
• Run post-launch retrospectives and drive process improvements into the next cycle
• Maintain a single source of truth for product commitments, milestones, dependencies, and status across all product lines
• Drive accountability for deliverables across product management, engineering, design, docs, support, and GTM, surfacing risk early
• Establish and enforce lightweight standards for PRDs, roadmap artifacts, release readiness, and launch documentation
• Partner with Program Management to align the product roadmap with engineering delivery plans, release trains, and capacity
• Build and maintain models quantifying the revenue impact of roadmap decisions, including ARR opportunity, expansion and retention effects, competitive displacement, and pipeline influence
• Partner with Finance on product P&L inputs, cost-to-serve, pricing and packaging analysis, and business cases for major investments
• Track realized outcomes against business cases and close the loop with leadership
• Coordinate deliverables owed to and from technology, ISV, channel, and strategic partners, including integration milestones, certification requirements, and co-launch commitments
• Run the intake and triage process for feature requests, roadmap exceptions, and custom commitments tied to key pipeline opportunities
• Flag unbacked, at-risk, or conflicting customer commitments early enough for leadership to act
• Establish a standing channel with Support and Customer Success to surface escalation themes, defect trends, and customer pain points into prioritization
• Own the weekly business review, including agenda, data preparation, metric integrity, and closure on action items
• Prepare executive and board-level materials on product performance, roadmap status, launch readiness, and investment returns

What you'll need

• Demonstrated consistent, creative use of advanced AI tools in everyday work, and comfort adopting new models and modes quickly

Details

• Location: USA, remote
• Employment type not stated