Director, Partner Programs, Enablement, and Operations

Overview

Lead Ping Identity's partner programs, partner enablement, and chief-of-staff-style operating cadence to help partners create pipeline, win business, and deliver customer outcomes.

What you'll do

• Design and manage a coherent partner-program framework spanning recruitment, onboarding, activation, specialization, co-selling, services readiness, incentives, recognition, and lifecycle management.
• Establish transparent principles for partner segmentation, prioritization, investment, access to strategic initiatives, and progression through the partner lifecycle.
• Create program requirements, benefits, governance, operating guidelines, and communications that are simple for field teams and partners to understand and use.
• Develop repeatable frameworks for joint business planning, partner commitments, mutual action plans, strategic partner agreements, and measurable outcomes.
• Partner with Legal, Finance, Product, Marketing, Sales, Services, and Operations to ensure programs are scalable, economically sound, and aligned to company priorities.
• Define the minimum partner-ready package for priority products and motions, including messaging, use cases, demos, pricing and SKU guidance, sales plays, presales support, delivery readiness, and customer proof.
• Build role-based enablement journeys for partner executives, sellers, solution architects, consultants, delivery teams, and customer-success stakeholders.
• Establish a practical calendar of onboarding, training, certification, launch, and reinforcement activities tied to partner and business outcomes.
• Create the feedback loop that continuously improves enablement content based on partner adoption, field usage, win/loss evidence, and customer results.
• Coordinate with Revenue Enablement, Product, Solutions Engineering, Professional Services, Customer Experience, Marketing, and regional alliances leaders to eliminate duplication and close readiness gaps.
• Establish the partner organization's operating cadence, including annual and quarterly planning, weekly execution reviews, pipeline and forecast inspection, executive readouts, and action follow-through.
• Convert strategic priorities into integrated plans with clear owners, milestones, dependencies, decisions, and escalation paths.
• Prepare leadership meetings, QBRs, business reviews, and executive partner engagements with concise narratives, decision materials, and recommended actions.
• Maintain a single view of strategic initiatives, partner commitments, risks, cross-functional dependencies, and overdue or blocked actions.
• Build dashboards and operating metrics that connect partner activity to pipeline, sourced and influenced revenue, activation, enablement adoption, delivery readiness, customer outcomes, and return on investment.
• Improve clarity around partner attribution, field rules of engagement, investment decisions, incentives, and the handoffs between direct sales and partners.
• Serve as a trusted advisor and connective tissue across Channel Alliances, Sales, Marketing, Product, Solutions Engineering, Professional Services, Customer Experience, Finance, Legal, and Revenue Operations.
• Facilitate complex decisions where priorities, resources, or ownership are unclear.
• Provide clear, data-informed recommendations to senior leadership on partner priorities, programs, enablement investments, and operating model improvements.
• Lead through influence across a distributed, global organization and build a high-accountability, partner-first culture.
• Develop program, enablement, and operations capabilities through hiring, coaching, clear role design, reusable processes, and strong cross-functional partnerships.

What you'll need

• Bachelor's degree or equivalent practical experience.
• Approximately 9–11 years of experience in partner programs, channel strategy, alliances, revenue operations, sales enablement, business operations, or a related discipline.
• Experience in a software, cloud, cybersecurity, identity, or other technology ecosystem with complex partner motions.
• Demonstrated success designing and scaling partner programs, enablement programs, or cross-functional operating models.
• Strong program-management and operating-rhythm skills, including planning, prioritization, dependency management, metrics, and executive communication.
• Ability to move between strategy and execution: define the model, make the plan, align stakeholders, and drive delivery.
• Excellent written, verbal, facilitation, influencing, and relationship-building skills.
• Strong business judgment and comfort making recommendations with incomplete information.
• Experience working across Sales, Marketing, Product, Services, Finance, Legal, and Operations.
• High ownership, follow-through, and ability to manage multiple priorities in a rapidly changing environment.
• Willingness to travel domestically and internationally as needed.

Nice to have

• Experience with global system integrators, regional system integrators, distributors, resellers, cloud marketplaces, or technology partners.
• Experience building partner tiering, specialization, incentives, investment, onboarding, certification, or co-selling programs.
• Experience translating product launches into partner-ready go-to-market and delivery motions.
• Experience running executive operating cadences, QBRs, leadership reviews, or chief-of-staff/business-operations functions.
• Familiarity with CRM, partner relationship management, analytics, planning, and collaboration tools.
• Experience in identity and access management, cybersecurity, SaaS, or enterprise infrastructure.
• MBA or other relevant advanced degree.

Details

• Location: USA, remote.
• Base hiring range: $149,000 - $173,000 (Colorado pay range disclosed under the Equal Pay for Equal Work Act).