Staff Program Manager, CCO Programs

Overview

Staff Program Manager, CCO Programs, running cross-functional initiatives on the Chief Customer Officer's priority list, including go-to-market transformation, retention and renewal motions tied to major ARR goals, the field-to-product feedback loop, and executive engagement with highest-value accounts. A founding seat reporting to the CCO while the broader Programs function is built.

What you'll do

• Own execution and business outcomes across CCO-level programs, including go-to-market transformation, renewal and retention motions, product feedback loops, and executive sponsorship for top accounts.
• Turn CCO direction into workstreams with clear owners, dependencies, and timelines.
• Coordinate senior stakeholders across Sales, Customer Experience, Product, Marketing, Renewals, Professional Services, Data, and Enablement, holding them accountable without direct authority.
• Surface stalled work, unowned risks, and slipping timelines so the CCO has a reliable, real-time view of the portfolio.
• Recommend scope changes, re-sequencing, or ending a program when it is not delivering value.
• Drive follow-through from executive meetings by tracking decisions and action items to completion.
• Track program health using data, connect execution to retention, expansion, adoption, and ARR outcomes, and communicate executive-ready narratives.
• Build shared standards for tracking, reporting, and handoffs, and iterate plans with functional leaders based on field feedback.

What you'll need

• Experience leading complex, cross-functional strategic programs at the executive level and turning ambiguous direction into delivered outcomes without a fully scoped brief.
• Experience in Customer Experience, go-to-market, or revenue-facing functions such as Customer Success, Renewals, Sales, or Revenue Operations, with fluency in retention, expansion, and adoption motions and how they contribute to ARR.
• The ability to influence senior stakeholders, including executives, and hold them accountable to commitments without formal authority.
• Judgment to make high-stakes tactical recommendations under ambiguity, including when data supports changing direction or ending a program.
• Data fluency to assess program health, diagnose where work is breaking down, and recommend a data-informed next step.
• Strong written and verbal communication, with the ability to move between an executive-ready narrative and execution-level detail.
• Comfort operating without established infrastructure and helping build the function's operating model.
• Reliable follow-through and the ability to navigate conflict and competing priorities across a broad stakeholder group.

Details

• Location: Remote, Canada; Remote, United States.
• Base salary range for United States residents: $139,200 to $235,200 USD (excludes bonuses, equity, and benefits).
• Team works in a globally distributed, largely asynchronous environment.
• Some roles carry location-based eligibility requirements; Talent Acquisition can advise after recruiting begins.