Employee Relations

Overview

Associate Director in the Human Resources Consulting Group, executing HR initiatives that support business strategy, delivering specialized HR projects, and providing consultative support to mid-level leaders across TIAA Global Capabilities in India, with a focus on Employee Relations.

What you'll do

• Execute HR initiatives aligned with short to mid-term HR strategies supporting business objectives.
• Provide HR consulting, coaching, and guidance to mid-level managers.
• Implement organization design changes, assist with change management initiatives, and support talent management processes.
• Play a key role in delivery of cyclical HR processes such as performance management, talent management, compensation review, and promotion.
• Analyze human capital data to develop insights and recommendations for business leaders.
• Adapt and implement global HR programs (Talent, DEI, Rewards, Learning, ER) to meet local needs.
• Support compliance requirements, performance management processes, and talent review cycles.
• Provide advice on employee behavioral and performance issues.
• Address HR inquiries and escalations, recommending solutions and risk mitigation strategies.
• Contribute to continuous improvement of HR service delivery and client satisfaction.
• Manage multiple concurrent HR projects with minimal supervision.
• Oversee the design, implementation and administration of employee relations programs, policies, and procedures.
• Implement the employee relations strategy to minimize the negative impact of individual grievances or collective labor disputes.
• Maintain open communication between management and employees and serve as a labor dispute mediator.
• Investigate employee complaints of alleged discrimination, favouritism and/or retaliation under employment laws.
• Partner with the TIAA GC legal team on investigations and progressive discipline actions in accordance with policy.
• Develop and provide training/guidance to departments on the discipline process and recommend strategies to resolve employee problems and reduce turnover.
• Partner with US ER teams to drive standardization in practices and processes where applicable.
• Monitor legislative updates and case law changes to ensure organizational compliance and assess impacts on policies and practices.
• Lead delivery of human capital solutions through data-driven insights, scenario modeling, and consultative problem-solving.
• Partner with COEs (Talent, DEI, Rewards, Learning, ER) to localize global initiatives for the India GCC landscape.
• Partner with HR COEs to identify and clarify problems, evaluate potential solutions, and implement selected solutions.

What you'll need

• MBA/PGDM in Human Resources or related field from a reputed institution.
• 12-15 years of progressive HR experience with at least 4-5 years handling Employee Relations.
• Working knowledge of HR Tech tools and exposure to Workday Help or similar case management platforms.
• Experience working in or with Global Capability Centers (GCCs) in India; understanding of global HR delivery models and local compliance requirements.
• Ability to influence at senior levels with executive presence and commercial acumen.
• Investigative skills to lead and support ER investigations.
• Collaborative influencer who thrives in matrixed, multicultural environments.
• Comfortable navigating ambiguity and driving outcomes in a dynamic, evolving setup.
• Skilled in managing enterprise-wide programs with local customization and impact.

Nice to have

• 5+ years of work experience required; 7+ years preferred.
• University (Degree) educational requirement preferred.

Details

• Location: Pune, India.
• Work mode: in-office collaborative environment.
• Reports to Director - HRCG; individual contributor role with key relationships to People Leaders and Associates India People Team, Legal and Risk teams, and internal and external stakeholders.