Engineer I, Field Service

Overview

Field Service Engineer role installing, maintaining and repairing high-value analytical instruments, from electron microscopes to chromatography systems, while representing the company to customers.

What you'll do

• Install, maintain and repair a diverse range of high-value analytical instruments.
• Deliver exceptional technical service and build strong relationships with customers.
• Solve complex technical problems combining technical expertise with customer service skills.

What you'll need

• Bachelor's Degree, no prior experience required.
• Strong electronics and mechanical aptitude with ability to diagnose issues down to component level.
• Excellent customer service skills and professional demeanor.
• Strong verbal and written communication abilities.
• Fluency in English required; additional language skills welcome.
• Demonstrated problem-solving capabilities and analytical thinking.
• Proficiency with Windows operating systems, MS Office, and service management software.
• Ability to read and interpret technical diagrams, schematics and documentation.
• Valid driver's license and ability to travel up to 50-75%.
• Physical ability to lift up to 50 lbs and stand for extended periods.
• Availability to work flexible hours and respond to emergency service calls.
• Must be able to obtain necessary credentials to access customer facilities.
• Strong organizational skills and ability to manage time effectively.
• Collaborative mindset with ability to work independently.

Nice to have

• Experience installing, troubleshooting, and repairing sophisticated analytical instruments.
• Preferred fields of study: Engineering (Electrical, Electronics, Mechanical, Biomedical) or related scientific field.
• Advanced degrees or specialized certifications.
• Experience with ultra-high vacuum systems and high voltage equipment.

Details

• Location: Remote, New Jersey, USA.
• Work schedule: Standard, Monday to Friday.
• Travel: up to 50-75%.
• Environment: laboratory setting; adherence to Good Manufacturing Practices (GMP) and safety standards; personal protective equipment required (safety glasses, gowning, gloves, lab coat, ear plugs etc.).
• Physical: able to lift 40 lbs without assistance.
• Hourly pay range for New Jersey: $26.39–$39.59, with possible variable annual bonus.