Application Field Service Engineer

Overview

Supports pre-sales and post-sales activities for electronics assembly and packaging equipment, including demonstrations, installations, servicing and repair, and customer training.

What you'll do

• Support pre-sales and post-sales activities, including customer demonstrations and material evaluation.
• Perform on-site installations, and service and repair complex equipment and systems for all products and markets.
• Check out and approve the operational quality of system equipment.
• Instruct customers in the operation and maintenance of the system and provide training.
• When not traveling, participate in Call Center Phone Support and the CRM system, and perform other internal activities.
• May be assigned to specific customer accounts as the primary technical support contact.
• Work on problems of moderate scope, exercising judgment within defined procedures and practices to determine appropriate action.

What you'll need

• Technical degree in Mechanical or Electrical Engineering, or equivalent, required.
• 3 years of related experience.
• Exposure to the printed circuit board and semiconductor packaging industries.
• Ability to travel from 50-75%, both domestic and international.

Nice to have

• Highly motivated and self-managing.
• Analytical thinker with strong troubleshooting skills.
• Strong customer communication skills.

Details

• Office environment.
• Estimated travel up to 75%.