Field Service Engineer - US Remote

Overview

Field Service Engineer installing and supporting mission-critical video and communications systems at client sites, primarily for public safety customers.

What you'll do

• Carry out major and minor installations and support Motorola Video applications at client sites, which may be Azure cloud based, Linux based, or Windows based depending on the customer.
• Develop and implement the most efficient and cost-effective solutions.
• Evaluate system specifications for business requirements.
• Work closely with management to prioritize business goals and information needs.
• Install and support In-Car Video and Body Worn Camera hardware.
• Train end users on functionality of end to end usage of the video system.
• Provide consultation and/or expert advice to Partners or Customers who are executing hardware deployments on behalf of Motorola Solutions.
• Work effectively in IT environments and provide feedback to support customer IT resources to resolve IT functional issues including networking, port protocols and server maintenance.
• Generate technical field trip reports and technical deployment documentation.

What you'll need

• High School diploma, Technical Certificates, or Associate's, or Bachelor's degree, plus 3+ years of experience in one of the following areas: LMR, RF Systems, Radio Communications, Radio Frequency, Motorola equipment, Wireless Communication Systems, IT Systems, Mobile or Fixed Video Systems, Telecommunications, and Public Safety experience.
• CompTIA Certification(s).
• Must have experience with networking.
• Must have extensive computer use experience.
• Must have a valid driver's license.
• Must be able to obtain a background clearance as required by government customers.
• Ability to install and/or configure hardware and/or software for Video Products.
• Ability to troubleshoot and resolve technical issues in a timely manner.
• Good communication skills, verbal and written.

Nice to have

• 3+ years of experience working in a Field Service environment.
• Ability to deviate from established policies and procedures to effectively resolve a customer issue in time sensitive deployments.

Details

• Remote work in the US.
• Travel up to 75%, over 50% per the travel requirements.
• Subject to working in high security areas governed by the US Department of Justice's CJIS Security Policy, requiring a fingerprint background check administered by Motorola Solutions Inc. customers.
• Target base salary range $85,000 - $95,000 USD.
• Position type: Experienced.