Engineer II Field Service

Overview

Install, maintain, troubleshoot, and repair advanced electron microscopy and analysis instruments at customer sites as a Field Service Engineer II in Thermo Fisher Scientific's Materials and Structural Analysis (MSD) business.

What you'll do

• Install complex instruments and options at customer sites, then perform testing to confirm they are operating properly.
• Carry out scheduled preventive maintenance and calibration.
• Diagnose and repair instrument and subsystem issues, including component-level problems where appropriate; support customers and other field service engineers through resolution.
• Travel, sometimes on short notice or outside standard hours, to address service needs and assist colleagues.
• Build constructive working relationships with customers, system users, application scientists, and Thermo Fisher teams; communicate clearly and manage expectations, including during high-pressure situations.
• Train customers and users in system operation and maintenance, and contribute to team training as a technical resource.
• Complete accurate field service reports promptly and provide useful feedback to product quality teams.
• Help update and correct system documentation, and document or recommend solutions for unusual or recurring problems.
• Work in accordance with Thermo Fisher Scientific's 4i Values and maintain appropriate confidentiality for customer and company information.

What you'll need

• Associate degree or technical/undergraduate training in electronics, physics, engineering, computer science, or a related field; equivalent relevant experience will also be considered.
• Typically 3–5 years of relevant hands-on technical experience, or an equivalent combination of skills and experience.
• Ability to read, write, and speak English fluently.
• Strong troubleshooting, analytical, organizational, and time-management skills, with attention to detail and the ability to make sound decisions with minimal supervision.
• Clear interpersonal communication, teamwork, and customer-service skills, including the ability to remain professional under pressure.
• Proficiency in a Windows software environment.
• Willingness to travel up to 50% of the time, including regionally and internationally as business needs require.
• Valid passport.
• Ability to lift up to 40 lb (18 kg) without assistance.

Nice to have

• Experience installing, operating, troubleshooting, repairing, or calibrating complex analytical instruments such as SEM, TEM, FIB, probers Equipment, XPS, or similar systems.
• Experience with ultra-high-vacuum (UHV), high-voltage, or other vacuum-based systems.
• Experience using oscilloscopes and digital multimeters.
• Ability to read and interpret electrical or system schematics.
• Experience diagnosing complex systems and subsystems down to the component level.

Details

• Standard work schedule Monday to Friday, with travel sometimes on short notice or outside standard hours.
• Work at customer locations, in office settings, and in laboratory or cleanroom environments.
• Some sites require personal protective equipment such as safety glasses, gowns, gloves, lab coats, hearing protection, coveralls, hoods, hairnets, or safety footwear.
• Work may involve hazardous or toxic materials and areas where chemical-based allergens are present.
• Cleanroom rules may prohibit hair products, jewelry, makeup, nail polish, perfume, exposed piercings, or facial hair.
• Extensive walking may be required.
• Site-specific requirements, including proof of vaccination where applicable, may apply.