Engineering Operations Manager

Overview

Engineering Operations Manager to drive smooth engineering operations, including delivery governance, issue resolution, and vendor/contract management for engineering teams headquartered in Bangalore, India and Sri Lanka.

What you'll do

• Partner with the Project Management Office to ensure smooth execution of large-scale engineering and delivery projects.
• Join steering committees and account reviews to track progress and ensure issues are resolved from an engineering standpoint.
• Work with vendor management/procurement and finance to ensure technology vendor contracts are reviewed, tracked, and renewed on time.
• Prepare and run periodic engineering business reviews, surfacing KPIs and budget deviations and tracking them to closure.
• Analyze workflows to recommend improvements and develop scalable processes and SOPs, monitoring effectiveness.
• Perform resourcing and capacity planning analysis to improve how engineering allocates and plans capacity.

What you'll need

• 5-10 years of experience in engineering/IT operations, technical program management, or PMO roles within a technology or SaaS organization.
• Bachelor’s degree in Computer Science, Information Technology, Business Administration, Engineering, or a related field.
• Working knowledge of software delivery methodologies (Agile/Scrum), engineering budgeting, and IT vendor/contract lifecycles.
• Program and project management skills, including experience in steering committees and cross-functional deep dives.
• Working knowledge of tools such as ServiceNow, Jira, Coupa, or SAP Ariba.
• Ability to interpret budgets, KPIs, and delivery metrics and translate them into actionable follow-ups.

Details

• Location: Bangalore, India.
• Reports to: Head of Engineering Operations.
• Works closely with the Project Management Office, Finance, and Procurement.
• Engineering teams are headquartered in Bangalore, India and Sri Lanka.