Enterprise Field Engineer - Pre-sales - Southeast (Atlanta)

Overview

Serve as a technical advisor and champion for CodeRabbit customers, partnering with Sales, Product, Engineering and Customer Success to help customers see the value of the platform through the pre-sales journey.

What you'll do

• Collaborate with Account Executives to understand customer requirements and develop customized technical solutions.
• Translate business objectives into technical requirements and solution designs.
• Drive compelling demos and impactful Proof of Values (PoVs) to showcase the value of the CodeRabbit platform.
• Help respond to security questionnaires.
• Provide feedback and collaborate cross-functionally with product and engineering teams to address customer issues and improve the product experience.
• Stay abreast of industry trends and emerging technologies in AI-powered development tools and platforms.
• Contribute to improvement of internal tools and documentation of playbooks, guides and best practices.
• Support the transition from pre-sales to post-sales to ensure a smooth customer onboarding experience.

What you'll need

• 5+ years of experience in a customer-facing technical role, with 2+ years in a dynamic, fast-paced, startup-like environment.
• Experience working with diverse stakeholders, from technical teams to business leaders.
• Strong organizational skills and ability to manage multiple customer needs simultaneously.
• Strong experience with software development tools and platforms.
• Comfortable working with the command line.
• Knowledge of cloud platforms (AWS, GCP or Azure).
• Excellent communication and interpersonal skills.
• Strong sense of ownership, self-motivation and eagerness to acquire new skills and solve new problems.
• Willingness to uplevel the knowledge and skills of peers through mentorship, trainings and shadowing.

Nice to have

• Experience with container orchestration platforms (e.g., Kubernetes), infrastructure as code (e.g., Terraform), and CI/CD tools (e.g., GitHub Actions).

Details

• Location: remote.