Enterprise Program Manager 3

Overview

Enterprise Program Manager role at Genpact. The description also contains a Director, Risk & Compliance posting based in Melbourne, Australia; the details below follow that Director posting, which is the one with responsibilities and qualifications.

What you'll do

• Own end-to-end delivery of control testing and assurance engagements, from process prioritisation through Design Effectiveness (DE) and Operating Effectiveness (OE) testing, control gap identification, and treatment planning
• Lead the onshore and offshore delivery structure, integrating quality assurance and quality checking so that all completed work meets the agreed QA/QC parameters
• Set and hold the delivery plan, sprint cadence, and completion criteria, managing effort, timelines, and workload allocation across the team
• Oversee control gap criticality assessment against the client's likelihood and impact matrix, and secure sign-off from control owners and first-line risk teams
• Ensure issues, treatment plans, and CSA outputs are documented in the client's GRC tooling such as ServiceNow, and reported at the value-chain level
• Act as the senior point of contact for client sponsors and executives, understanding their objectives, managing expectations, and leading governance and escalation forums
• Lead client engagements across governance, risk and compliance (GRC), internal audit, process reviews, and SOX 404 control testing
• Prepare and present leadership updates, synthesising delivery and risk data into a clear view of engagement health, findings, and recommendations
• Support business development and new-logo acquisition, shaping go-to-market positioning and expansion of existing client accounts
• Manage engagement budgets and commercial performance, and support proposals, methodology development, and capability materials
• Develop delivery methodologies and work programs that lift quality and strengthen the practice's value proposition
• Contribute to knowledge management, mentoring, and capability building across the practice
• Manage, coach, and develop delivery teams, guiding junior staff and coordinating cross-functional working
• Ensure delivery against agreed SLAs, KPIs, and quality metrics, including timely resolution of QA and QC defects

What you'll need

• MBA, Post Graduate, or CA
• 15+ years in risk and compliance, internal audit, or enterprise and non-financial risk, including substantial client delivery leadership
• Deep expertise in GRC frameworks, control design and testing (DE and OE), SOX 404, and regulatory environments across banking and financial services
• Proven experience owning end-to-end delivery of large, complex programs to time, quality, and budget
• Track record of leading onshore and offshore teams and running QA and QC governance at scale
• Demonstrated ability to build client relationships, influence senior executives, and support business development and growth
• Strong commercial acumen, including engagement budgeting and proposal development
• Excellent written and verbal communication, with the ability to turn complex data into leadership-ready messages
• High standard of integrity and confidentiality
• Self-starter with strong planning, organisation, and time-management skills, comfortable prioritising across multiple engagements
• Advanced English (C1)

Nice to have

• Additional credentials such as CIA, CS, or ICWA
• Experience with technology-enabled or new-age business models

Details

• Band 3 (Director); location listed as Mumbai or Bangalore in the header, and Melbourne, Australia in the role overview
• Hybrid working model across client and Genpact locations
• Shift: Any (India)
• Regular job type