Facility Executive, Soft Services

Overview

Oversee the day-to-day operations of a property, ensuring administrative functions and facility services are covered, with a focus on continuous improvement and client satisfaction.

What you'll do

• Prioritise the facilities' needs, working with the facilities manager and assistant facilities manager.
• Manage shift registers and shift rosters for housekeeping, pantry and office boys.
• Monitor client satisfaction and close helpdesk complaints.
• Keep track of property supplies and ensure adequate stock and materials for smooth operations.
• Manage supply and service contracts as approved by clients.
• Hold a daily meeting floor admins meeting, and gather feedback from end users, line managers and directors on improvement areas.
• Carry out daily rounds twice a day, corner to corner across the entire facility.
• Maintain site stock of housekeeping and pantry consumables.
• Follow up weekly on movements and update the SPOC.
• Follow up on daily townhall and client visit arrangements.
• Send daily, weekly and monthly reports on timeline, and prepare daily manpower reports.
• Follow up with scrap vendors to remove scrap on time.
• Keep track of and provide daily updates on biometrics and check tool.
• Sync up with on-site tech executives for site-specific snags.
• Help mitigate risks by taking part in emergency evacuation procedures and handling crisis management and business continuity plans.
• Address health and safety issues that arise and actively participate in reviewing them.
• Take on difficult issues and seek out opportunities to improve operations.
• Achieve key performance indicators and service level agreement targets.
• Provide administrative support to the facility management team.
• Implement client-specific app-based tools.
• Carry out routine service audits to ensure the team maintains overall performance.
• Oversee creation of stock reports, meeting minutes and monthly management reports to clients.
• Act as backup or reliever for resources deployed in the city.
• Coordinate with various teams, troubleshoot problems using logic, and assign and monitor maintenance projects.

What you'll need

• Degree or diploma in Hotel Management, or graduate with building management experience.
• At least 3 to 5 years' experience in facilities management.
• Strong knowledge of facility, building or property operations.
• Good working knowledge of occupational safety.
• Aptitude in client-centric operations.
• Solid background in team management.
• Proven ability to function effectively as part of a team.
• Proven ability to initiate and follow through with improvement initiatives.

Nice to have

• Strong customer service focus.
• Excellent people skills and ability to interact with a wide range of client staff and demands.
• Knowledge of occupational safety requirements.
• Strong PC literacy and proven ability to manage daily activities using various systems.
• Demonstrated experience with continuous improvement initiatives.
• Demonstrated experience with client reporting and preparation of reports.
• Analytical and meticulous, with attention to detail and excellent problem-solving skills.

Details

• Location: On-site, Gurugram, HR.
• Scheduled weekly hours: 48.