Facility Executive - Soft Services

Overview

Senior Facility Executive for Soft Services responsible for overseeing and managing all non-technical facility services across multiple sites or a large complex facility, ensuring high-quality soft services for a comfortable, safe and productive work environment.

What you'll do

• Develop and implement strategic plans for soft services management.
• Set performance standards and key performance indicators (KPIs) for soft services.
• Lead and mentor a team of facility managers and service providers.
• Collaborate with other departments to align soft services with overall organizational goals.
• Oversee the delivery of cleaning and janitorial services, security and reception, mail and courier services, food services and catering, landscaping and grounds maintenance, waste management and recycling, and space management and move services.
• Ensure compliance with health, safety and environmental regulations.
• Implement and maintain quality control systems for all soft services.
• Select, negotiate and manage contracts with external service providers.
• Develop and maintain strong relationships with key vendors.
• Regularly evaluate vendor performance and implement improvement plans as needed.
• Prepare and manage annual budgets for soft services.
• Analyze costs and implement cost-saving measures without compromising service quality.
• Review and approve invoices from service providers.
• Stay informed about industry trends and best practices in facility management.
• Implement new technologies and processes to improve service delivery and efficiency.
• Conduct regular service audits and implement corrective actions.
• Act as the primary point of contact for facility-related issues and inquiries.
• Maintain effective communication with building occupants, senior management and other stakeholders.
• Conduct regular satisfaction surveys and address feedback.
• Develop and implement sustainable practices in soft services delivery.
• Ensure compliance with corporate social responsibility initiatives.
• Develop and maintain emergency response plans for soft services.
• Ensure business continuity in the event of service disruptions.

What you'll need

• Bachelor's degree in Facility Management, Hotel Management, Business Administration or related field.
• 7+ years of experience in facility management, with at least 3 years in a similar role.
• Strong knowledge of facility management software and technologies.
• Excellent leadership, communication and problem-solving skills.
• Proven track record in managing large-scale facility operations and budgets.
• Experience with contract and vendor management.
• Understanding of relevant health, safety and environmental regulations.
• Core facilities management skills.
• If you're a graduate in any discipline, you will most likely qualify for this role; 5-7 years of experience in facilities management.
• Outstanding team prowess and the ability to set up a team for success and work effectively as a team member.

Details

• Location: On-site, Bengaluru, KA.
• Scheduled weekly hours: 48.
• Employer's region/country: Account Management, Work Dynamics.