Facility Manager

Overview

Lead the day-to-day amenities and soft services operations for an assigned property, acting as the on-site key point of contact for stakeholders and the client.

What you'll do

• Manage and coach the soft services and facilities team on site.
• Develop and sustain a high-quality, well-motivated team, with high staff morale, trust and work ethics.
• Build and maintain an environment that supports teamwork, co-operation and performance excellence within the team.
• Mentor and enable training and development of team members.
• Proactively engage stakeholders to ensure on-site client expectations are met.
• Build and develop effective client and stakeholder relationships across multiple levels of the organisation.
• Act as on-site key point of escalation for amenities at the client's premises.
• Plan and manage all soft services contracts so they are professionally delivered at the right costs.
• Ensure contract expiries are monitored and re-procurement is initiated if needed.
• Continually assess contracts to deliver best value to the client.
• Work to ensure the site's financial operations meet or exceed targets and control requirements, including the Jones Lang LaSalle Code of Ethics.
• Ensure financial processes are followed at all times.
• Ensure the provision of a safe working environment wherever applicable in soft services.
• Ensure compliance with statutory regulations on fire, health and safety standards.
• Recommend continuous quality improvement practices and implement industry best practice operations.
• Implement performance measures and ensure they are maintained at all times.
• Review existing operations regularly to reduce costs and improve operational standards.
• Achieve Key Performance Indicator and Service Level Agreement targets.

What you'll need

• Minimum Bachelor's degree in facilities management, hospitality management, business or other related field, and/or 3-5 years' experience in facilities, property management, hospitality or related field.
• Knowledge of local occupational health and safety requirements.
• Knowledge of vendor management for specialized services.
• Proven capacity to understand and interpret commercial contracts.
• Strong budget management and financial analysis skills.
• Client focus and relationship management: proactive, professional approach to customer service and stakeholder engagement, ability to interact with a wide range of client staff including senior levels, and ability to manage conflict and balance client and firm requirements.
• Ability to lead a team effectively, train them well and promote open, constructive and collaborative relationships at all levels.
• Capacity to deal with ambiguity and solve complex problems effectively, with an analytical, quantitative approach and holistic, long-term solutions.
• Strong verbal and written communication skills in English and the local language, with good presentation skills and active listening.
• Passion for quality with an eye for detail.
• Self-motivated, confident and energetic, with the ability to deal with stressful situations and adapt to rapidly changing situations.
• Strongly goal-oriented, focused on meeting all performance targets, and a team player.
• Proven ability to initiate and follow through with improvement initiatives.
• Honesty and trustworthiness; open to new ideas and willing to challenge the status quo.

Details

• On-site, Mumbai, MH.
• Scheduled weekly hours: 48.