Senior Team Lead, Facilities Security

Overview

Supervise a team of Security Officers at an NTT Global Data Centers facility, directing daily operations and enforcing security protocols to protect the data centre, assets and personnel.

What you'll do

• Supervise daily operations for a team of Security Officers, including planning, scheduling, submitting timesheets, organising, and directing execution of routine and special project work delegated by Security leadership.
• Take part in the recruitment process by assessing qualifications, interviewing candidates, and hiring individuals to join the team.
• Contribute to and support the development, implementation, and enforcement of security protocols, policies, and procedures to protect the data centre, assets, and personnel.
• Coach and guide Security teams by modelling professional conduct and adhering to security policies and safety regulations at the assigned work sites.
• Guide team members on how to fulfil the special or unique requirements for NTT GDC clients, ensure those requirements are met, maintain a positive and professional demeanour, and establish client relationships.
• Remain alert and monitor security operations at all times during shift to ensure the data centre and surrounding property are secure and not accessed by unauthorized personnel, or open to sabotage, vandalism or theft.
• Manage compliance, security, and records integrity by shift and data centre for client shipping and logistics by performing regular audits and supporting Shipping and Receiving personnel.
• Coordinate Security vendor onboarding indoctrination training in partnership with Deployment Services and Critical Facilities Operations.
• Act as the first point of contact during security incidents, assist with investigations, gather evidence, prepare incident reports, and collaborate with relevant stakeholders to resolve incidents effectively.
• Administer the operation of all security related systems on shift, such as access control, CCTV, digital video recording, photo badging, etc.
• Review utilisation and maintenance of security equipment.
• Prepare and review periodic security reports to clients and internal leadership.
• Organise and conduct predefined actions in emergency situations and render first aid, in events ranging from fire, work accidents, to illness.
• Execute documented procedures and policies to ensure achievement of key responsibilities.
• Manage the procurement of essential equipment spares and office supplies for designated staff and shift, maintaining inventory levels so resources are readily available.
• Recommend improvements to recordkeeping software to capture accurate security officer activities.
• Ensure all Security Guards on shift meet NTT GDC Grooming and Uniform Standards.
• Perform other duties as assigned, and maintain regular, predictable attendance.

What you'll need

• High School or GED required.
• Post school qualification, or equivalent combination of work experience and occupational training / certifications.
• Familiarity with security management, preferably in a data centre or critical infrastructure environment.
• Knowledge of physical security systems, access control, surveillance technologies, and incident response procedures.
• Recognition of leadership skills with the ability to learn to motivate and manage a team effectively.
• Analytical and problem-solving skills to identify and mitigate security risks and vulnerabilities.
• Good communicator (written and verbal), with ability to interact with stakeholders at all levels.
• Functional in stressful situations, remaining calm while making critical decisions.
• Able to navigate security technologies and computer systems, including access control systems, CCTV, and incident management software.
• Familiar with occupational hazards and safety rules.
• Ability to coach and mentor a team of Security Guards.
• Ability to interact effectively with a variety of internal and external stakeholders using good collaboration and engagement skills.
• Ability to balance and plan the short-term and long-term actions of the team.
• Strong customer service focus.
• Ability to work in a fast paced and deadline driven environment.
• Prior solid relevant experience in law enforcement, industrial, commercial, or governmental security and loss prevention.
• Prior solid relevant experience using security systems and tools, for example access control systems, CCTV etc.
• Developing experience in managing a team of Security Guards.

Nice to have

• Prior solid law-enforcement and/or military schooling.
• Certifications such as Certified Protection Professional (CPP), Certified Information Systems Security Professional (CISSP), or Physical Security Professional (PSP).
• CPR/First Aid Certification.

Details

• Location: Mumbai, India.