Facility Operations Analyst

Overview

Full management responsibility for a Real Estate Services (RES) governance team, leading people, service providers, budget and planning, and ensuring RES standards and processes comply with Citigroup corporate rules and external regulations.

What you'll do

• Ensure all RES standards, procedures and processes are compliant with Citigroup corporate rules and standards as well as external regulations.
• Execute other responsibilities and activities defined in RES Organizational Rules and Regulations.
• Take ownership of the managed team and implement Citi people management practices to ensure excellent internal customer and employee experience across the employee lifecycle (e.g. regular team and individual dialogues, training, coaching, development opportunities, "Voice of Employee" actions).
• Keep unit managers accountable for their managed teams and ensure each unit manager has a properly trained back-up or a back-up in training.
• Appropriately assess risk when business decisions are made, driving compliance with applicable laws, rules and regulations, escalating and reporting control issues with transparency, and supervising the activity of others.
• Manage space and occupancy data across all sites within the Archibus platform, ensuring accuracy and completeness.
• Update new sites in Archibus with correct transaction codes, space use classifications and lease-compliant area designations.
• Perform AutoCAD layout modifications to existing floor plans and upload new plans, ensuring accurate seat numbering across all floors.
• Complete quarterly Archibus updates and corresponding employee mapping cycles in Workday on schedule.
• Design and deliver training sessions on Archibus operations for stakeholders as required.
• Plan and manage RES charge-back numbers across business units through the APS system, including quarterly forecast projections with true-up / true-down adjustments.
• Execute month-on-month charge-back allocations to business partners through APS.
• Provide year-over-year variance justifications on plan numbers for business and regional leadership teams.
• Maintain flat-to-plan performance targets within APS across all charge-back cycles.
• Manage seat allocation for all business functions across CSC premises in India, ensuring optimal utilization and business continuity.
• Schedule and lead regular review meetings with key business partners to align on space projections and strategic occupancy plans.
• Accountable for timely, accurate submission of risk and regulatory reporting obligations across multiple internal and external frameworks.

What you'll need

• 6-10 years of relevant experience.
• Broad knowledge and understanding of real estate disciplines (architecture, construction, space planning, engineering, etc.).
• Comprehensive knowledge and understanding of finance principles to manage the P&L of the assets.
• Assessment, planning and work organization skills.
• Analytical skills with working knowledge of space management systems (Archibus, AutoCAD), financial forecasting, and regulatory reporting obligations relevant to a global banking institution.
• Bachelor's degree.

Details

• Location: Mumbai, Maharashtra, India.
• Employment type: Full time.