Field Service Engineer 1

Overview

Field Service Engineer 1 role performing preventative maintenance and basic repair on medical equipment at customer sites in the San Antonio, TX service region, learning under experienced field engineers.

What you'll do

• Complete on-time and accurate Preventative Maintenance, Field Modification Instructions (FMIs) and/or Instrument Service Information bulletins (ISIs).
• Assist more experienced field engineers with equipment installation.
• Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment.
• Effectively communicate and partner with teammates and colleagues.
• Learn to effectively communicate with customers to ensure resolution, proper follow-up and customer satisfaction.
• Partner with the customer and recommend value-added services that help them run their business more efficiently.
• Maintain customer service logs and internal service records in a timely manner, order repair parts, and manage cycle times.
• Use the GEHC escalation process as needed, and work with region and national support to define and implement corrective action plans.
• Serve as a member of the account community for key accounts.
• Engage commercial counterparts, identify potential sales leads, and participate in sales opportunities such as contract renewals and revenue programs.
• Focus on customer needs and satisfaction, building the relationship toward becoming a perceived partner in the customer's business.
• Keep up to date with competitor information and market trends.
• Answer service calls independently within one year of employment.
• Comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations.
• Meet Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements.
• Complete all planned Quality, EHS and Compliance activities.

What you'll need

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship, Apprenticeship or Military Externship program; OR High School Diploma/GED and a minimum 4 years of experience servicing electronic equipment.
• Experience with Web applications as well as Microsoft suite of products.
• Must have and maintain a valid Driver's License.
• Willingness to be available after hours, or work a rotating On-Call schedule including weekends, for critical issues and coverage, as necessary.
• Ability to lift, carry, push, and pull up to 35 lbs. unassisted, and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods.
• Able to reach at, above and below shoulder level, flex/extend neck, and have good hand and finger dexterity.
• Vision abilities required may include color, close vision, distance vision, peripheral vision and depth perception.

Details

• Work at customer sites in the San Antonio, TX service region.
• Primary modalities include multi-modalities.
• Work shift is five 8-hour shifts.
• Must pass GEHC standard background check, including a post-offer drug test, and comply with customer access policies during employment.
• Legal authorization to work in the U.S. is required; visa sponsorship is not provided.
• Relocation assistance is provided.