Field Service Engineer I (LE)

Overview

Field Service Engineer I (LE) on the Instrument and Enterprise Services team within Unity Lab Services, providing service on laboratory equipment at customer sites in the Dallas-Fort Worth area and surrounding territory.

What you'll do

• Repair, install, and maintain a variety of laboratory equipment products including incubators, centrifuges, cold storage (refrigerators and freezers) and other equipment as needed
• Schedule and complete thorough preventative maintenance service to assure peak uptime of customer equipment
• Provide onsite service training to Biomedical Engineering Technicians (BMET) or advanced operators
• Manage expenses and spare parts inventory in a timely and accurate manner
• Document daily service actions through the company work order database
• Maintain courteous and knowledgeable communication with customers to ensure alignment of all aspects of the service event (status, cost, scheduling, etc.)

What you'll need

• High School Diploma or GED equivalent
• A minimum of 1 year of experience in field service, depot repair, manufacturing facilities or equivalent, servicing medical devices or laboratory equipment, etc.
• Experience working with basic test equipment such as DMM, tachometer, temperature devices, etc.
• Ability to operate computers, smartphones and related software efficiently
• Effective organizational skills; ability to handle multiple priorities with minimal supervision
• Ability to work independently diagnosing and troubleshooting with schematics, diagrams, service manuals and other technical documentation
• Action oriented: takes on opportunities and challenges with a sense of urgency, high energy and enthusiasm, and consistently meets deadlines
• Strong customer focus: builds strong relationships and delivers customer-centric service
• Ability to lift 50 lbs with assistance, and carry 25-30 lbs continuously throughout the day
• Ability to drive frequently within territory and travel overnight if required
• Maintain a valid driver's license and safe driving

Nice to have

• Associate degree in Electronics or Engineering field
• EPA Certification
• Strong electronic/electrical and mechanical background
• Refrigeration experience, with hands-on refrigeration experience preferred

Details

• Location: expected to reside in Dallas-Fort Worth, TX
• Primary territory includes DFW, Tyler, Lubbock, Amarillo and Oklahoma
• Field Service Engineers are considered remote colleagues who commute daily to customer sites and are provided with a Fleet vehicle
• Some overnight travel expected to service customers and participate in training programs
• Standard office hours (40 per week)
• Laboratory setting; some degree of PPE required (safety glasses, gowning, gloves, lab coat, ear plugs, etc.)