Field Service Engineer II

Overview

Field Service Engineer II responsible for installing, maintaining, troubleshooting and repairing complex analytical and scientific instruments for customers across research, industrial and healthcare settings.

What you'll do

• Install, maintain, troubleshoot and repair complex analytical and scientific instruments.
• Provide exceptional customer service to customers across research, industrial and healthcare settings.
• Train and support customers on equipment operation.
• Respond to customer needs with short notice.
• Document service activities and prepare detailed reports.

What you'll need

• Advanced Degree, no prior experience required, or Bachelor's Degree plus 2 years of hands-on technical experience installing, troubleshooting and repairing complex analytical instruments.
• Strong electronics and mechanical troubleshooting skills with ability to diagnose issues down to component level.
• Excellent customer service and communication skills, both written and verbal.
• Strong organizational and time management capabilities.
• Proficiency with Microsoft Office suite and service management software.
• Ability to read and interpret technical documentation and schematics.
• Valid driver's license and ability to travel up to 50-75% within assigned territory.
• Physical ability to lift up to 50 lbs and work in various laboratory environments.
• Proficiency in English required; additional languages beneficial.
• Strong problem-solving abilities and capacity to work independently.
• Adherence to safety protocols and quality standards.
• Experience documenting service activities and preparing detailed reports.
• Demonstrated success in meeting customer satisfaction goals.

Nice to have

• Preferred fields of study: Electronics, Engineering, Physics, Chemistry, or related technical field.
• Additional relevant certifications.
• Experience with ultra-high vacuum systems and high voltage equipment.

Details

• Location: Remote, Ohio, USA.
• Work schedule: Standard, Monday to Friday.
• Travel: up to 50-75% within assigned territory.
• Environment: laboratory setting; adherence to Good Manufacturing Practices (GMP) safety standards; some degree of PPE required (safety glasses, gowning, gloves, lab coat, ear plugs etc.).
• Able to lift 40 lbs. without assistance.