Field Service Engineer - Madison Wisconsin

Overview

Field Service Engineer role installing, maintaining and repairing high-value analytical instruments (such as electron microscopes and chromatography systems) for Thermo Fisher Scientific customers.

What you'll do

• Install, maintain, and repair a diverse range of high-value analytical instruments, from electron microscopes to chromatography systems.
• Represent the company and deliver exceptional technical service while building strong relationships with customers.
• Solve complex problems by combining technical expertise with customer service skills.

What you'll need

• Bachelor's Degree, no prior experience required.
• Fluency in English required; additional language skills welcome.
• Strong electronics and mechanical aptitude with ability to diagnose issues down to component level.
• Excellent customer service skills and professional demeanor.
• Strong verbal and written communication abilities.
• Demonstrated problem-solving capabilities and analytical thinking.
• Proficiency with Windows operating systems, MS Office, and service management software.
• Ability to read and interpret technical diagrams, schematics and documentation.
• Valid driver's license and ability to travel up to 50-75%.
• Physical ability to lift up to 50 lbs and stand for extended periods.
• Availability to work flexible hours and respond to emergency service calls.
• Must be able to obtain necessary credentials to access customer facilities.
• Strong organizational skills and ability to manage time effectively.
• Collaborative mindset with ability to work independently.

Nice to have

• Experience installing, troubleshooting, and repairing sophisticated analytical instruments.
• Preferred fields of study: Engineering (Electrical, Electronics, Mechanical, Biomedical) or related scientific field.
• Advanced degrees or specialized certifications.
• Experience with ultra-high vacuum systems and high voltage equipment.

Details

• Location: Madison, Wisconsin; location line reads Remote, Wisconsin, USA.
• Travel up to 50-75%.
• Flexible hours and emergency service call response.
• Working environment includes cleanrooms, cold rooms/freezers (-22°F/-6°C), laboratory settings, hazardous/toxic materials, working at heights, and required PPE.