Field Service Engineer 1 - Columbus / Cincinnati OH

Overview

Field Service Engineer role installing, maintaining and repairing high-value analytical instruments for Thermo Fisher Scientific customers, delivering technical service and building customer relationships.

What you'll do

• Install, maintain and repair a diverse range of high-value analytical instruments, from electron microscopes to chromatography systems.
• Solve complex technical problems and help customers achieve their research outcomes.
• Represent the company and deliver exceptional technical service to customers.

What you'll need

• Bachelor's Degree; no prior experience required.
• Strong electronics and mechanical aptitude with ability to diagnose issues down to component level.
• Excellent customer service skills and professional demeanor.
• Strong verbal and written communication abilities.
• Fluency in English.
• Demonstrated problem-solving capabilities and analytical thinking.
• Proficiency with Windows operating systems, MS Office, and service management software.
• Ability to read and interpret technical diagrams, schematics and documentation.
• Valid driver's license.
• Physical ability to lift up to 50 lbs and stand for extended periods.
• Ability to obtain necessary credentials to access customer facilities.
• Strong organizational skills and ability to manage time effectively.
• Collaborative mindset with ability to work independently.

Nice to have

• Experience installing, troubleshooting, and repairing sophisticated analytical instruments.
• Preferred fields of study: Engineering (Electrical, Electronics, Mechanical, Biomedical) or related scientific field.
• Advanced degrees or specialized certifications.
• Additional language skills beyond English.
• Experience with ultra-high vacuum systems and high voltage equipment.

Details

• Location: Columbus / Cincinnati, Ohio, USA.
• Work schedule: standard Monday to Friday, with availability for flexible hours and emergency service calls.
• Travel: up to 50-75%.
• Must be able to lift 40 lbs without assistance (ad also states up to 50 lbs).
• Adherence to Good Manufacturing Practices (GMP) and safety standards; PPE may be required (safety glasses, gowning, gloves, lab coat, ear plugs).