Field Service Engineer

Overview

Field Service Engineer III providing installation, maintenance, repair and technical support for analytical and microscopy equipment at customer sites in Norway and the Nordic countries, with a primary focus on Norway.

What you'll do

• Provide troubleshooting, installation, Preventative Maintenance (PM), repair and qualification services in a professional and timely manner.
• Provide the highest quality level of telephone and remote support.
• Actively promote our contract products.
• Achieve customer satisfaction through positive and professional interaction and bring up issues to solve critical tasks in the fastest way possible.
• Manage the company's assets provided, such as stock/inventory of parts, computer, telephone, general tools, software, company car and manuals.
• Co-ordinate with internal partners for service planning and scheduling (Dispatching, Team Leader etc.).
• Provide accurate and timely reporting of all activities (e.g. Field Service Reports, Expense Reports).
• Collaborate with the Sales team regarding lead generation, customer activities and updates.
• Resolve complex issues, conduct installations, system certification, preventive maintenance, and train users to ensure optimal system performance.

What you'll need

• Professional background or relevant degree in Electronics, Chemistry, or as a Laboratory Technician.
• Hands-on experience with analytical instruments, preferably HPLC, IC, GC, and LCMS.
• Self-driven, with excellent interpersonal skills and the ability to work effectively across all levels, functions, and regions.
• Excellent written and verbal communication skills in English.
• Strong IT skills.
• Valid driver's license and willingness to travel up to 50-75% within the assigned territory.
• Ability to travel across Europe and the US for technical training.
• Strong problem-solving skills and demonstrated organizational abilities, with the capability to manage multiple priorities simultaneously.
• Ability to work independently while maintaining strong collaboration within the team.
• Commitment to following safety protocols and quality standards.
• Ability to respond to customer needs at short notice.
• Ability to effectively train and support customers in the operation of analytical equipment.
• Able to lift 40 lbs. without assistance.

Nice to have

• Experience servicing analytical equipment or equivalent experience as an Application Specialist.
• Experience working in research laboratories or similar environments.
• Proficiency in a Scandinavian language.
• Good understanding of Scandinavian culture.

Details

• Location: Remote, Norway; field based, covering the Nordic countries with a primary focus on Norway.
• Work schedule: Standard, Monday to Friday.