Field Service Engineer - Datacenters MMC

Overview

Field Service Engineer responsible for on-site services, maintenance and commissioning of datacenter power systems, acting as the primary technical interface for customers.

What you'll do

• Serve as the primary technical interface for customers, developing and delivering training and instructional materials regarding system operations, safety, and maintenance.
• Author technical reports and develop commissioning and maintenance procedures.
• Manage administrative requirements (spare parts, time/expense reporting, handover documentation) with high attention to detail.
• Partner with engineering and project management to analyze performance data, drive system reliability, and meet all contractual obligations.
• Execute standard operational/technical tasks on customers' site/property, including preventive and remedial maintenance services.
• Resolve complex technical issues on-site.

What you'll need

• Bachelor's in Electrical Engineering with 5+ years of field experience in high-voltage power systems or energy storage.
• Deep knowledge of grid-tied inverters, energy storage architectures, communication protocols (Modbus, DNP3, IEC 61850), and PLC/control system software.
• Proven ability to work unsupervised in high-pressure environments and manage site-level activities.
• Ability to effectively mentor or lead small project teams.
• Strong project management skills combined with a customer-first mindset.
• Ability and willingness to travel (~80%), work remotely, and maintain a valid driver's license.
• For roles outside the USA: basic experience in Services & On Site Services, comparable to a Bachelor's degree from an accredited university or college (or a high school diploma with relevant experience).
• For roles in the USA: Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Job Family Group(s)/Function(s)).

Nice to have

• Power Electronics/Energy Systems background (preferred degree field).
• Strong oral and written communication skills.
• Ability to document, plan, market, and execute programs.

Details

• Location: Remote.
• Travel: approximately 80%.
• Relocation assistance: not provided.