Field Service Engineer - Datacenters MMC

Overview

Field Service Engineer responsible for on-site services, maintenance and refurbishment of sold or existing products at customers' sites, acting as the primary technical interface for customers in datacenter systems.

What you'll do

• Serve as the primary technical interface for customers.
• Develop and deliver training and instructional materials regarding system operations, safety, and maintenance.
• Author technical reports.
• Develop commissioning and maintenance procedures.
• Manage administrative requirements (spare parts, time/expense reporting, handover documentation) with high attention to detail.
• Partner with engineering and project management to analyze performance data, drive system reliability, and meet all contractual obligations.

What you'll need

• Bachelor's in Electrical Engineering with 5+ years of field experience in high-voltage power systems or energy storage.
• Deep knowledge of grid-tied inverters.
• Deep knowledge of energy storage architectures.
• Deep knowledge of communication protocols (Modbus, DNP3, IEC 61850).
• Deep knowledge of PLC/control system software.
• Proven ability to work unsupervised in high-pressure environments.
• Ability to manage site-level activities.
• Ability to effectively mentor or lead small project teams.
• Strong project management skills combined with a customer-first mindset to resolve complex technical issues on-site.
• Ability and willingness to travel (~80%).
• Ability to work remotely.
• Valid driver's license.
• Basic experience in the Services and On Site Services (for roles outside the USA), comparable to a Bachelor's degree from an accredited university or college (or a high school diploma with relevant experience).
• Bachelor's degree from an accredited university or college, or a high school diploma / GED with at least 6 years of experience in Job Family Group(s)/Function(s) (for roles in the USA).

Nice to have

• Power Electronics or Energy Systems background.
• Strong oral and written communication skills.
• Ability to document, plan, market, and execute programs.

Details

• Location: Remote.
• Travel approximately 80%.
• Relocation assistance: not provided.