Field Service Engineer - Irvine, Costa Mesa CA

Overview

Provide field-based automotive technical and business support to GM dealerships and wholesale teams across the Irvine and Costa Mesa territory. Diagnose vehicle concerns, resolve escalated cases, support product quality improvements, and help reduce repurchases and warranty expense.

What you'll do

• Diagnose and direct repairs for customer vehicles and escalated dealership cases.
• Visit dealerships to provide technical support, service-readiness feedback, and problem resolution.
• Review and improve dealership comeback processes.
• Deliver training on Techline tools, applications, diagnostic tools, and equipment.
• Manage dispatch cases from intake through documentation and closure.
• Provide Field Product Reports and warranty waste reduction suggestions.
• Support BBB arbitration hearings and legal cases involving vehicle repurchases.

What you'll need

• 2–5 years of hands-on automotive dealership service, vehicle diagnostic, or repair experience.
• Valid driver's license and clean driving record.
• Proficiency with MS Office applications or equivalent email and calendar tools.
• Ability to work with minimal direction and maintain technical skills through self-training.
• Ability to create and provide specialized training.
• Strong communication, time-management, and customer problem-resolution skills.

Nice to have

• 10 or more years of hands-on automotive dealership service or equivalent diagnostic and repair experience.
• Proficiency with Pico Scope.
• ASE A1–A9, T1–T8, L1–L3, and applicable Master Technician certifications.
• LAN/WAN IT infrastructure knowledge.

Details

• Remote role requiring frequent territory visits and at least 50% travel.
• Territory covers Irvine, Costa Mesa, California, and surrounding areas.
• Selected candidate must live in the territory or relocate within a 30-mile radius.
• Salary range: $82,500–$126,600 yearly.