Field Service Engineer - NJ/NYC & Eastern PA

Overview

Field Service Engineer (Customer Service Engineer) supporting customers using MLD and RRD products across the NJ/NYC greater Metro area, including Eastern PA.

What you'll do

• Provide technical customer service for MLD and RRD products, including troubleshooting, diagnostics, and resolution support.
• Support installation, qualification, preventive maintenance, and field service activities as needed.
• Convert customer issues into clear, actionable updates for internal teams to drive fixes and continuous improvement.
• Travel throughout the NJ/NYC area, Philadelphia, and provide backup coverage in the MD/DC territory.
• Maintain accurate service documentation and follow defined processes to support a high-quality customer experience.

What you'll need

• Bachelor's degree in Engineering, Life Sciences, Biomedical Sciences, or a STEM field.
• 3+ years of experience in technical customer service, field service engineering, technical support, or a related customer-facing service role in a lab, life science, or regulated technology environment.
• Strong troubleshooting skills using documented procedures and tools to identify root cause.

Details

• Location: US Remote - PA.
• Coverage area: NJ/NYC greater Metro area and Eastern PA; includes travel to Philadelphia and backup coverage in MD/DC territory.