Field Service I (Semiconductor) Chandler, AZ REMOTE

Overview

Entry-level Field Service Engineer I role supporting Scanning Electron Microscopes (SEM), Transmission Electron Microscopes (TEM), and/or Focused Ion Beam (FIB) instruments for customers across research, industrial, and manufacturing settings.

What you'll do

• Conduct on-site equipment installations and follow testing procedures to confirm systems are working accurately.
• Perform scheduled preventive maintenance visits at customer sites.
• Diagnose and support the repair of equipment for customers and other field service personnel.
• Build positive working relationships with customers, system users and colleagues.
• Travel, sometimes on short notice, to resolve problems or support other field service personnel.
• Complete and submit field service reports.
• Provide customer training on system maintenance and operation.
• Share product feedback with quality teams.
• Help update and correct Thermo Fisher system documentation.
• Contribute to reports by identifying and documenting unresolved system issues.
• Continue developing technical expertise and support training as appropriate.

What you'll need

• Bachelor's degree, no prior experience required, or an equivalent combination of education and experience.
• Ability to work effectively with customers.
• Strong interpersonal and communication skills, including professional working proficiency in English.
• Availability to work flexible hours and respond to emergency service calls.
• Ability to obtain credentials required to access customer facilities.
• Strong organizational and time management skills.
• Ability to work independently and collaboratively.
• Ability to obtain a valid passport and travel regionally and internationally as required.
• Valid driver's license.
• Ability to lift up to 50 pounds.

Nice to have

• Experience installing, troubleshooting, and repairing sophisticated analytical instruments.
• Preferred fields of study: Engineering (Electrical, Electronics, Mechanical, Biomedical) or related scientific field.

Details

• Primary work area is Chandler, Arizona; the ideal candidate lives within the assigned Arizona territory, with a strong preference for someone based in Chandler within one hour of a major airport.
• Standard schedule Monday to Friday.
• Overall travel up to 25%, including occasional travel to New Mexico, Wisconsin and international locations.
• Able to lift 40 lbs. without assistance.
• Some degree of PPE required (safety glasses, gowning, gloves, lab coat, ear plugs, etc.).